At a Glance
- Tasks: Lead and inspire a team to deliver top-notch leasehold services for residents.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, and discounts at major retailers.
- Other info: Diversity is celebrated here; we welcome applications from all backgrounds.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Proven leadership and experience in housing or leasehold services required.
The predicted salary is between 40000 - 50000 € per year.
As a Leasehold Manager, you'll lead, manage and inspire a team of Property Managers to deliver high‑quality, resident‑focused leasehold services. You'll make sure leaseholders feel heard, supported and confident that issues are owned and resolved from start to finish. Acting as an ambassador for leaseholders, you'll drive positive change and continuous improvement across your portfolio. You'll also be the go‑to subject matter expert on leasehold, property and service charge matters, guiding your team through complex cases and balancing resident needs with business priorities. Your leadership will be key to improving customer satisfaction, ensuring compliance and delivering excellent outcomes for leaseholders.
How you'll do it:
- Lead, motivate and support a team of Property Managers to deliver consistent, high‑quality leasehold services.
- Foster a culture of ownership, professionalism and continuous improvement, aligned to the Customer Strategy and KPIs.
- Act as a visible leader and advocate for leaseholders, ensuring concerns are addressed promptly and effectively.
- Oversee service charge setting and income collection within your portfolio, ensuring charges are fair, accurate and reasonable.
- Maintain oversight of repairs, ASB and safeguarding, ensuring leaseholders and homes are safe and teams follow agreed procedures.
- Use customer satisfaction data and performance insight to identify issues, implement improvements and embed learning.
The ideal candidate:
- Proven leadership experience delivering excellent services and achieving strong KPI outcomes.
- Experience managing a housing, leasehold or multi‑tenure team delivering services to residents.
- Successful staff development and performance management experience.
- Ability to read, understand and interpret leases, contracts and management agreements, and manage external stakeholders accordingly.
- Evidence of delivering service improvements in a customer‑focused environment.
- Strong financial and budget management skills.
What's in it for you?
Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts – we give our staff access to discounts at major retailers, gyms, restaurants, entertainment, days out, insurance, and more.
- Interest free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance – 4 times annual salary.
All about us:
Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
Leasehold Manager employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. As a Leasehold Manager, you will benefit from excellent annual leave, flexible working opportunities, and a commitment to your professional growth through various learning initiatives. With a strong focus on employee well-being, including enhanced family leave and health cash plans, you'll be part of a thriving organisation that values diversity and aims to make a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your knowledge of leasehold and property matters. Share specific examples of how you've tackled complex cases or improved services in previous roles.
✨Tip Number 3
Be proactive! If you see a job that catches your eye on our website, don’t just sit back. Reach out to the hiring team directly to express your interest and ask any questions. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for those tricky questions! Think about how you would handle common challenges in leasehold management, like addressing resident concerns or managing service charges. Practising your responses will help you feel more confident and ready to impress during interviews.
We think you need these skills to ace Leasehold Manager
Some tips for your application 🫡
Show Your Leadership Skills:As a Leasehold Manager, you'll be leading a team, so make sure to highlight your leadership experience in your application. Share specific examples of how you've motivated and supported teams in the past to deliver excellent services.
Demonstrate Your Customer Focus:We want to see that you truly care about residents and their needs. Use your application to showcase instances where you've gone above and beyond to ensure customer satisfaction and how you've addressed concerns effectively.
Be Clear About Your Experience with Leasehold Matters:Since this role requires expertise in leasehold, property, and service charge matters, make sure to detail your relevant experience. Talk about your ability to interpret leases and manage external stakeholders, as this will set you apart.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Stuff
As a Leasehold Manager, you'll need to be the go-to expert on leasehold and property matters. Brush up on relevant legislation, service charge processes, and customer satisfaction metrics. Being well-versed in these areas will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team to deliver high-quality services or improved customer satisfaction. Highlighting your leadership experience will demonstrate that you can inspire and manage a team effectively.
✨Emphasise Customer Focus
This role is all about putting leaseholders first. Be ready to discuss how you've addressed resident concerns in previous roles and any improvements you've implemented based on customer feedback. Showing that you prioritise customer satisfaction will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about complex cases you've managed and how you balanced resident needs with business priorities. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
