HR and Onboarding Manager

Our HR function is evolving into a confident, proactive partnership model. We work alongside leaders to deliver high quality, efficient and compliant HR services, supporting a positive, values-led colleague and candidate experience across the organisation. The HR and Onboarding Manager plays a critical role in this. As a key leader within the HR service, you will shape how we deliver frontline HR support, onboarding and core people processes – ensuring consistency, quality and a strong focus on customer experience. You do not need housing sector experience to succeed. What matters most is your ability to coach and lead a high-performing team, deliver service excellence and continuously improve how HR supports the organisation.

As HR and Onboarding Manager, you will lead a team delivering a responsive, high-quality HR service across onboarding, first‑line advice and core HR processes. Working closely with colleagues across the People Directorate, you will ensure that HR services are efficient, compliant and aligned to organisational priorities – while creating a seamless and positive experience for candidates, colleagues and managers.

How you’ll make a difference

• Leading a high‑performing HR and onboarding team delivering a responsive, professional service
• Ensuring clear, accurate and consistent HR advice and support to managers and colleagues
• Building team confidence to resolve queries at the first point of contact and reduce escalation
• Delivering a smooth, high‑quality onboarding experience that sets colleagues up for success
• Driving continuous improvement through simplified processes, digital solutions and better ways of working
• Using insight and data to identify trends, improve service delivery and support decision‑making

Your impact will be seen through improved employee and candidate experience, stronger manager confidence, reduced risk and a more efficient and effective HR service.

How you’ll do it

• Lead, coach and develop the HR and onboarding team, setting clear standards for quality and service.
• Deliver a first‑class onboarding experience, working closely with recruitment to meet business needs.
• Ensure compliance with key requirements, including right to work, DBS, visa sponsorship and other regulatory standards.
• Oversee delivery of first‑line HR advice and support, including low‑level casework and query resolution.
• Use data and insight to monitor performance, identify opportunities and improve service outcomes.
• Work collaboratively across HR and the wider organisation to align service delivery with business priorities.

The ideal candidate

• Experience of leading and developing a team within an HR service environment
• Strong track record of delivering high‑quality HR advice and support across a broad range of HR activities
• Proven ability to improve processes, driving efficiency, accuracy and service quality
• Good knowledge of employment law and the ability to apply it in day‑to‑day HR practice and casework
• Strong organisational skills, with the ability to manage competing priorities while maintaining quality and compliance
• Excellent communication and relationship‑building skills with a wide range of stakeholders
• Experience using data and insight to inform decisions and improve services
• CIPD Level 5 qualification (or equivalent experience)

Hybrid arrangements – currently at least three days a week in our main office but more may be needed depending on work and interactions required.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
• Interest free loans – season ticket loan, tenancy deposit loan and training loan
• Cycle to work scheme
• Life assurance x4 annual salary

All about us

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.