Housing Officer - West London

This role will cover patches in Hillingdon and Hounslow. Are you passionate about making a real difference in people's lives? Join Notting Hill Genesis as a Housing Officer, where no two days are the same, and where you'll be at the heart of ensuring our residents feel safe, supported, and valued in their homes.

What you'll do

• Main Point of Contact: You will be one of the primary points of contact for residents on your patch, handling day-to-day inquiries while working alongside building managers and specialist teams to ensure communal and estate-wide matters are managed.
• Autonomy and Planning: You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.
• Problem Solving: In this reactive role, you'll need to be adaptable, managing daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.
• Supporting Residents: You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse.
• Collaboration and Office Work: You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.

This role will initially be based in Hammersmith (Sussex Place), but you will be required to move to another London location in due course.

The Ideal Candidate

You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Housing Officers are busy, so you will need to be flexible, resilient, and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences.

Essential

• Previous housing/housing officer experience
• Excellent communication skills
• Ability to manage workload and prioritise accordingly
• Problem-solving skills
• Organisational skills
• Excellent computer skills including Microsoft Word and Excel

Why it's rewarding

You’ll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You’ll work closely with residents to create positive living environments.

Is it for you?

Perfect for someone who is compassionate, proactive, and enjoys providing face-to-face customer service. Requires excellent communication, resilience, customer focus, and problem-solving skills. Previous housing or community service experience is a plus but not essential.

If you're dedicated to delivering outstanding service and improving resident experiences, this role could be the perfect fit!

Career progression

We have a defined progression route for our Housing Officers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.

What's in it for you?

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements
• Employee assistance - free confidential advice and counselling services
• Health cash plan
• Staff discounts at hundreds of major retailers, gyms, restaurants, and more
• Interest-free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS).