Housing Officer - Hammersmith

Job Introduction

Housing Officer – Hammersmith Talent Pool

What you’ll do

We regularly recruit for Housing Officers and are building a pipeline of candidates for future opportunities across our Operations Directorate. By joining our talent pool you will be considered for upcoming vacancies and contacted when a suitable opportunity becomes available.

As a Housing Officer you will play a key role in delivering excellent services to residents and helping to create places where people feel safe, supported and proud to live. You’ll take ownership of a portfolio of homes and schemes, build strong relationships with residents and understand the issues that matter most to them.

By being visible, approachable and proactive you will help resolve problems, improve satisfaction and ensure residents receive a consistent, high‑quality service. You will work closely with colleagues, contractors, managing agents and local stakeholders to deliver positive outcomes and act as a strong advocate for residents.

Future opportunities based in Hammersmith will cover one or more patches: West & Central. If these patch locations are not suitable, please check our other Housing Officer advert here: https://mytalent.nhg.org.uk/members/modules/job/detail.php?record=1954

How you’ll do it

• Build strong relationships with residents, responding to queries and concerns and ensuring issues are resolved effectively.
• Conduct estate inspections and work with contractors and internal teams to maintain safe, well‑managed homes and neighbourhoods.
• Investigate and resolve complaints, ASB cases and other resident concerns, ensuring clear and professional communication throughout.
• Manage service charges within your portfolio, ensuring transparency, fairness and effective communication with residents.
• Work with managing agents, contractors and stakeholders to improve services and resolve issues promptly.
• Use resident feedback, performance information and local knowledge to identify opportunities for improvement and enhance the resident experience.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic and talented individuals who can add value to our thriving organisation.

Essential

• Strong customer service skills, ideally gained in a housing or resident‑focused environment.
• Excellent interpersonal and verbal communication skills.
• Strong problem‑solving, resilience and investigative skills.
• Ability to influence, negotiate and build positive working relationships.
• Customer‑focused mindset with strong analytical skills.
• Effective IT skills and the ability to work collaboratively with colleagues and stakeholders.
• Excellent organisation skills, attention to detail and the ability to manage competing priorities.

Desirable

• Previous housing experience.

What happens next?

We regularly recruit for this role and use our talent pool to identify candidates who may be suitable for future vacancies.

As part of the process, applications will be reviewed and candidates may be invited to complete an assessment/screening call designed to help us understand their skills, experience and suitability for the role.

Candidates who successfully progress through our screening stage will be added to our talent pool and considered for future opportunities. When a suitable vacancy becomes available, we will contact talent pool candidates to discuss the role and invite them to attend a formal interview.

Due to the nature of talent pool recruitment, we may not contact all applicants immediately. We will retain your details in line with our recruitment privacy notice and will be in touch if a suitable opportunity arises.

What’s in it for you?

Once you join us you will find plenty of opportunities to grow within our organisation. You will also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts – access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and more
• Interest free loans – season ticket loan, tenancy deposit loan and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer, among other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Should a redeployee apply for this role, their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Attached documents

• NHG Regional patch map.pdf
• 2407 Housing officer – application briefing pack.pdf
• Housing Officer.pdf
• Recruitment pack – General OPS_March2024_v2.pdf

Location/Region: London, United Kingdom