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For Companies At a Glance
- Tasks: Lead operations to enhance customer and property management services across London.
- Company: Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Flexible working, generous leave, health cash plan, and staff discounts.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Senior management experience in housing or property management is essential.
- Other info: Join a diverse team committed to equality and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
Notting Hill Genesis, one of London's largest housing associations, is seeking five Head of Operations to join us on Fixed-Term contracts to lead the delivery of excellent customer and property management services across our regions. These roles are pivotal in ensuring our estates and homes are well cared for, residents feel safe and supported, and services are delivered efficiently and cost-effectively. You'll act as a resident advocate, oversee managing agent relationships, and drive improvements that enhance the customer experience.
How You'll Do It
- Provide strong leadership, fostering a culture of high performance and service improvement.
- Oversee customer and property management services, ensuring compliance and best practice.
- Manage contracts and relationships with internal and external managing agents to deliver high-quality estate and place services.
- Champion the voice of residents, ensuring queries and complaints are resolved promptly and learning is embedded.
- Monitor budgets, income, and expenditure for your region, adapting processes to meet targets.
- Ensure accurate, transparent service charges and robust financial controls.
- Lead risk management programmes and ensure safeguarding and anti-social behaviour processes are followed.
- Represent NHG externally, building effective partnerships and maintaining our reputation.
- Provide high-quality reports and presentations on performance and business objectives.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
- Senior management experience overseeing business performance and large budgets, ideally in housing or property management.
- Strong leadership skills with a track record of driving service improvement.
- Experience in contract management and working with managing agents.
- Excellent stakeholder management and communication skills, including report writing and presentations.
- Good understanding of relevant legislation, statutory and regulatory requirements.
- Housing or relevant qualification.
Desirable
- IRPM Member
What's in it for you?
Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
All About Us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
Selection Process
- If you are interested, please send your application now!
- Successful candidates will be invited to interview and assessment.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Head of Operations employer: Notting Hill Genesis
Contact Detail:
Notting Hill Genesis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Notting Hill Genesis thoroughly. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your presentation skills! As a Head of Operations, you’ll need to communicate effectively. Try rehearsing common interview questions with a friend or in front of a mirror to boost your confidence and polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Notting Hill Genesis and ready to contribute to their mission of providing affordable homes.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations and property management. We want to see how your skills align with our mission at Notting Hill Genesis!
Showcase Your Leadership Skills: As a Head of Operations, strong leadership is key. Use your application to demonstrate your past successes in leading teams and driving service improvements. We love seeing real examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Stuff
Make sure you understand Notting Hill Genesis's mission and values. Familiarise yourself with their approach to customer and property management services, as well as the specific challenges they face in the housing sector. This will help you demonstrate your genuine interest and how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in driving service improvements and managing large budgets. Be ready to discuss how you've fostered a high-performance culture in previous roles, as this is crucial for the Head of Operations position.
✨Master Stakeholder Management
Since the role involves managing relationships with internal and external agents, think of instances where you've successfully navigated complex stakeholder dynamics. Prepare to discuss how you’ve resolved conflicts or improved communication, as this will showcase your ability to champion the voice of residents.
✨Be Ready with Data
As the role requires monitoring budgets and performance, come prepared with data-driven insights from your past experiences. Bring examples of reports or presentations you've created that demonstrate your analytical skills and how you've used data to drive decisions and improvements.
