Notting Hill Genesis is seeking an experienced Interim Assistant Director of Complaints to lead a major transformation of the complaints service. You will provide strategic and operational leadership across complaints management, service recovery, regulatory compliance and organisational learning to drive improvements in resident outcomes.
You will report to the Customer Experience Director and work with senior leaders to deliver the Complaints Improvement Programme, embed learning, and ensure
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Head of Complaints Transformation & Compliance employer: Notting Hill Genesis
Notting Hill Genesis is an excellent employer that prioritises the safety and well-being of its employees while fostering a collaborative work culture in the heart of London. With a strong commitment to professional development, employees have access to growth opportunities and training that enhance their skills in compliance and property management. The hybrid working model offers flexibility, allowing you to balance your professional and personal life effectively.
