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- Tasks: Support residents in housing, ensuring their wellbeing and safety through person-centred services.
- Company: Leading not-for-profit housing association dedicated to community welfare.
- Benefits: Comprehensive benefits package with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a supportive team focused on enhancing community living.
The predicted salary is between 36000 - 60000 £ per year.
A leading not-for-profit housing association in Gloucester is seeking a Supported Housing Officer. The successful candidate will deliver person-centered services to residents in supported housing, ensuring their wellbeing and safety.
Responsibilities include:
- Conducting welfare checks
- Managing complaints
- Supporting residents with their tenancy responsibilities
The ideal candidate should have experience in customer service within a social housing environment and strong communication skills. This role offers opportunities for personal and professional growth along with a comprehensive benefits package.
Resident-Focused Housing Officer | Safeguard Tenancies in Gloucester employer: Notting Hill Genesis
Contact Detail:
Notting Hill Genesis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident-Focused Housing Officer | Safeguard Tenancies in Gloucester
✨Tip Number 1
Get to know the organisation! Research the housing association's values and mission. When you understand what they stand for, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, consider role-playing common scenarios you might face as a Supported Housing Officer. This will help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Resident-Focused Housing Officer | Safeguard Tenancies in Gloucester
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your passion for helping residents shine through. We want to see how you can make a difference in their lives, so share any relevant experiences that highlight your commitment to person-centred services.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the posting, like 'welfare checks' and 'tenancy responsibilities', to show us you understand the role and are ready to hit the ground running.
Highlight Your Customer Service Skills: Since experience in customer service is key, don’t hold back on showcasing your skills in this area. Share specific examples of how you've handled complaints or supported individuals in previous roles – we love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be done in no time!
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of supported housing. Familiarise yourself with the specific challenges residents face and how a housing officer can make a difference. This will show your passion for the role and your commitment to resident wellbeing.
✨Showcase Your Customer Service Skills
Since experience in customer service is key, prepare examples from your past roles where you've successfully handled complaints or provided support. Think about situations where you went above and beyond for someone – this will highlight your dedication to helping residents.
✨Practice Your Communication
Strong communication skills are essential for this role. Consider doing mock interviews with a friend or family member, focusing on clear and empathetic responses. This will help you articulate your thoughts better and demonstrate your ability to connect with residents.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges residents typically face, or how the organisation supports professional growth. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
