At a Glance
- Tasks: Manage contracts and improve service delivery for our residents.
- Company: Join Notting Hill Genesis, a leading housing association in London.
- Benefits: Enjoy flexible working, generous leave, and staff discounts.
- Other info: Diverse and inclusive workplace with great growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in contract management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
As a Contract Officer you will play an important role in ensuring the effective delivery of contracted services across your area of responsibility. This role is responsible for monitoring and assessing the performance of contractors, analysing data and implementing strategies to improve efficiency and quality in service delivery. The role goes beyond reporting what has happened and looks to make meaningful improvements to the services we offer. You will put our residents at the heart of what we do — maintaining and caring for their homes and collaborating with colleagues to achieve the best outcomes.
How You’ll Do It
- Oversee the management of contracts with service providers to create a best in class supply chain that puts residents at the heart of the service.
- Establish and maintain key performance indicators to evaluate contractor performance, regularly reviewing and assessing performance against these and identifying areas for improvement.
- Continually monitor the quality and success of all contractors, using data, analysis and insight to instigate appropriate improvements and recommendations.
- Work with all stakeholders and contractors to ensure all KPIs are met and processes and procedures are adhered to.
- Assist the Performance Lead and wider management team in the management of contractor performance across your area of responsibility.
- Raise the profile of performance across the directorate, supporting colleagues to engage with and understand the contract delivery process.
- Collaborate across Operations in sharing information on contractor performance, identifying reasons for over or under performance and recommending actions.
- Ensure works are being carried out in a manner consistent with Health and Safety regulations, always being aware of your own health and safety responsibilities.
- Develop a thorough understanding of the properties within your area of responsibility, the contractors who service these and the colleagues you support.
- Provide technical expertise to support colleagues in resolving complex repair, compliance or contract issues.
- Contribute to operational risk management activities within your team and the broader directorate.
- Assist with the monitoring of agreed performance indicators across contractors and consultants and initiate improvements as required.
- Attend contractor meetings and core group meetings as required.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential
- Experience in contract management, project management or similar role.
- Strong negotiation and procurement skills.
- Excellent communication and interpersonal skills.
- Proficiency in contract regulations.
- Experience of contractor management.
- Problem-solving and decision-making skills.
- Good understanding of the relevant legislation, statutory and regulatory requirements.
- Customer focussed mindset.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance 4 times annual salary.
All About Us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer among other diversity commitments.
Selection Process
- Step 1: If you are interested, please send your application now! Closing date is 27 May 2026.
- Step 2: Successful candidates will be asked to do an assessment.
- Step 3: Successful candidates will be invited to interview.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Contracts Officer employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee growth, we offer extensive learning opportunities, flexible working arrangements, and a comprehensive benefits package that includes generous leave, health plans, and staff discounts. As one of London's largest housing associations, we are committed to making a meaningful impact in the community while ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills align with their mission, especially around contract management and service delivery.
✨Tip Number 3
Practice your negotiation skills! As a Contracts Officer, you'll need to demonstrate strong negotiation abilities. Role-play scenarios with friends or family to build confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission of providing affordable homes.
We think you need these skills to ace Contracts Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in contract management and project management. We want to see how your skills align with the role of a Contracts Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Contracts Officer, strong communication is key. Use your written application to demonstrate your excellent interpersonal skills. Whether it’s through clear examples or concise language, let us know how you can effectively engage with stakeholders and contractors.
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle challenges head-on. In your application, share specific instances where you’ve successfully resolved complex issues or improved processes. This will show us that you have the problem-solving mindset we value.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so why not get started right away?
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Contracts Inside Out
As a Contracts Officer, you'll need to demonstrate your understanding of contract management. Brush up on key regulations and performance indicators relevant to the role. Be ready to discuss how you've previously monitored contractor performance and implemented improvements.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in contract management. Think about specific challenges you've faced and the strategies you employed to resolve them. This will highlight your decision-making abilities and customer-focused mindset.
✨Communicate Effectively
Strong communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've collaborated with stakeholders and contractors to ensure KPIs are met, as well as how you’ve raised awareness of performance across teams.
✨Demonstrate Your Analytical Skills
Since the role involves analysing data to improve service delivery, be ready to talk about your experience with data analysis. Bring examples of how you've used insights to instigate improvements in contractor performance or service quality.
