Contract Officer

As a Contract Officer you will play an important role in ensuring the effective delivery of contracted services across your area of responsibility. This role is responsible for monitoring and assessing the performance of contractors, analysing data and implementing strategies to improve efficiency and quality in service delivery. The role goes beyond reporting what has happened and looks to make meaningful improvements to the services we offer. You will put our residents at the heart of what we do — maintaining and caring for their homes and collaborating with colleagues to achieve the best outcomes.

Responsibilities

• Oversee the management of contracts with service providers to create a best in class supply chain that puts residents at the heart of the service.
• Establish and maintain key performance indicators to evaluate contractor performance, regularly reviewing and assessing performance against these and identifying areas for improvement.
• Continually monitor the quality and success of all contractors, using data, analysis and insight to instigate appropriate improvements and recommendations.
• Work with all stakeholders and contractors to ensure all KPIs are met and processes and procedures are adhered to.
• Assist the Performance Lead and wider management team in the management of contractor performance across your area of responsibility.
• Raise the profile of performance across the directorate, supporting colleagues to engage with and understand the contract delivery process.
• Collaborate across Operations in sharing information on contractor performance, identifying reasons for over or under performance and recommending actions.
• Ensure works are being carried out in a manner consistent with Health and Safety regulations, always being aware of your own health and safety responsibilities.
• Develop a thorough understanding of the properties within your area of responsibility, the contractors who service these and the colleagues you support.
• Provide technical expertise to support colleagues in resolving complex repair, compliance or contract issues.
• Contribute to operational risk management activities within your team and the broader directorate.
• Assist with the monitoring of agreed performance indicators across contractors and consultants and initiate improvements as required.
• Attend contractor meetings and core group meetings as required.

The ideal candidate

• Experience in contract management, project management or similar role.
• Strong negotiation and procurement skills.
• Excellent communication and interpersonal skills.
• Proficiency in contract regulations.
• Experience of contractor management.
• Problem-solving and decision-making skills.
• Good understanding of the relevant legislation, statutory and regulatory requirements.
• Customer focussed mindset.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance x 4 annual salary.

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

Selection Process

• If you are interested, please send your application now! Closing date is 27 May 2026.
• Successful candidates will be asked to do an assessment.
• Successful candidates will be invited to interview.

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.