At a Glance
- Tasks: Deliver top-notch customer service and manage the community centre efficiently.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working hours, generous leave, and exclusive staff discounts.
- Other info: Great opportunities for personal growth and development await you!
- Why this job: Be the face of our community and make a real difference in people's lives.
- Qualifications: Strong communication skills and a professional attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Join to apply for the
- Concierge role at
Notting Hill Genesis .
Provide a professional, secure and well-maintained reception desk, presenting a high standard of service for visitors.
Be the customer champion by delivering a consistent and customer‑focused receptionist service that achieves high levels of customer satisfaction.
Working hours
20 hours per week, Monday to Friday, 10:00 AM – 4:00 PM (including a 1‑hour lunch break), with occasional evening and weekend shifts.
- How you’ll do it
- Providing high‑quality customer service to a variety of centre users including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues.
- Acting as an effective liaison between residents, estate management and property management teams/contractors.
- Coordinating the day‑to‑day running of the community centre.
- Responding to enquiries relating to the community centre in a timely and effective manner.
- Managing bookings for partner organisations and new hirers.
- Ordering essential stationery, cleaning products, and other necessary supplies as required.
- Regularly patrolling the centre to ensure safety and upholding/monitoring cleaning standards.
- Ensuring all risks are promptly dealt with or reported appropriately.
- Assisting the Communities and Social Value team in delivering an outstanding service to residents and centre users.
- Working to NHG’s Placemaking principles; estate management, community, people & brand to deliver the same consistent service to all residents regardless of tenure.
- The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence.
If not already qualified, there may be an expectation to study towards a professional qualification.
- Effective IT skills including MS Office skills (or similar programs for databases, reports and spreadsheets).
- Excellent communication skills (both verbal and written). Must have an excellent telephone manner and handle email responses professionally.
- Professional attitude to service provision.
- Ability to work on your own initiative and multitask in a fast‑paced environment.
This role is subject to a basic criminal record check (CRB) issued by the Disclosure and Barring Service (DBS).
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation.
You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts – access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more.
- Interest‑free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance four times annual salary.
- All about us
Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.
We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline, and we employ around 1,500 staff.
We welcome applications from everyone.
We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
We are a Stonewall Diversity Champion, a Disability Confident employer among other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group. nhg. org. uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now!
Closing date is 4 January
Step 2: Successful candidates will be asked to do an assessment.
Step 3: Successful candidates will be invited to interview.
Please apply for this role online.
If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg. org. uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
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Concierge employer: Notting Hill Genesis
Notting Hill Genesis is an excellent employer that prioritises the safety and well-being of its employees while fostering a collaborative work culture in the heart of London. With a strong commitment to professional development, employees have access to growth opportunities and training that enhance their skills in compliance and property management. The hybrid working model offers flexibility, allowing you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Notting Hill Genesis and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Notting Hill Genesis and let us see your personality shine through!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Notting Hill Genesis.
Get Familiar with Our Brand:Before applying, take some time to learn about Notting Hill Genesis and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Notting Hill Genesis
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Notting Hill Genesis.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Notting Hill Genesis will surely appreciate.
