At a Glance
- Tasks: Support compliance activities to ensure safe and compliant homes for residents.
- Company: Join Notting Hill Genesis, a leading housing association in London.
- Benefits: Enjoy flexible working, generous leave, and discounts at major retailers.
- Other info: Great opportunities for personal growth and professional development.
- Why this job: Make a real difference in people's lives by ensuring their homes are safe.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Notting Hill Genesis, one of London's largest housing associations, is seeking a Compliance Assistant to join our thriving Operations team. As an EMA Compliance Assistant, you'll play an important role in helping us maintain safe, compliant homes across our externally managed portfolio. Working closely with External Managing Agents (EMAs), Property Managers and Housing Officers, you'll support the management of essential property compliance activities, making sure key safety actions and documentation are completed accurately and on time. Through your work, you'll help ensure statutory requirements are met, compliance records are kept up to date, and residents can feel confident that their homes are safe and well managed. The EMA Compliance Assistant role is central to improving service reliability, strengthening customer trust and supporting high standards across our properties.
How you'll do it:
- Support the delivery of compliance requirements across properties managed by External Managing Agents.
- Monitor compliance status using internal systems, ensuring documentation such as gas safety certificates and water risk assessments is obtained, recorded and uploaded correctly.
- Track and follow up Fire Risk Assessment (FRA) actions, ensuring completion within required timescales.
- Work towards agreed compliance KPIs and performance measures, supporting continuous improvement.
- Carry out periodic site visits to check compliance with fire, health and safety requirements.
- Liaise regularly with EMAs by phone and email to resolve outstanding actions and respond to compliance‑related queries.
- Provide day‑to‑day compliance support to Property Managers and Housing Officers, adapting to service needs where required.
The ideal candidate:
- Experience providing customer‑focused support and communicating effectively with internal and external stakeholders.
- Strong organisational skills, with the ability to manage workload independently and prioritise tasks.
- Excellent attention to detail and a high level of accuracy in record‑keeping.
- Comfortable speaking with external partners by phone to follow up on compliance matters.
- Ability to problem‑solve and adapt to changing priorities in a fast‑paced environment.
- Property management background - Understanding of housing management, property compliance and safety.
What's in it for you?
Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
All about us:
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS). NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Compliance Assistant employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Compliance Assistant, you'll benefit from flexible working arrangements, generous leave allowances, and access to a variety of learning opportunities, all while contributing to the vital mission of providing safe and affordable homes for Londoners. With a commitment to diversity and employee well-being, you'll find a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the housing and compliance sectors. Use LinkedIn to connect with current employees at Notting Hill Genesis or similar organisations. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by brushing up on compliance regulations and property management basics. Show that you’re not just a candidate, but someone who’s genuinely interested in making homes safe and compliant. We want to see your passion!
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with EMAs and other stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Notting Hill Genesis. Let’s get you started on this exciting journey!
We think you need these skills to ace Compliance Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in property management and compliance. We want to see how your skills align with the role of Compliance Assistant, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail:Since this role requires a high level of accuracy in record-keeping, it’s crucial to demonstrate your attention to detail. Use specific examples from your past experiences where you’ve successfully managed compliance documentation or similar tasks.
Communicate Clearly:Effective communication is key in this role, especially when liaising with External Managing Agents and other stakeholders. Make sure your application reflects your ability to communicate clearly and professionally, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to receive your application and get you into the process. Don’t wait too long, as we might close the vacancy early if we get enough applications!
How to prepare for a job interview at Notting Hill Genesis
✨Know Your Compliance Basics
Before the interview, brush up on key compliance concepts relevant to property management. Understand the importance of safety documentation like gas safety certificates and fire risk assessments, as these will likely come up in conversation.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Think of specific examples where you've successfully tracked compliance activities or resolved issues with external partners, as this will demonstrate your ability to handle the role's responsibilities.
✨Communicate Effectively
Practice articulating your thoughts clearly, especially when discussing past experiences. Since the role involves liaising with various stakeholders, showcasing your communication skills will be crucial. Consider role-playing common scenarios you might face in the job.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've adapted to changing priorities or solved compliance-related challenges in the past. This will highlight your ability to think on your feet and contribute to continuous improvement within the team.
