At a Glance
- Tasks: Lead complex repair projects, ensuring homes are safe and well-maintained.
- Company: Notting Hill Genesis, a leading housing association in London.
- Benefits: Flexible working, generous leave, health cash plan, and staff discounts.
- Other info: Opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in managing teams and delivering complex projects in social housing.
The predicted salary is between 40000 - 50000 £ per year.
Notting Hill Genesis, one of London's largest housing associations, is seeking two Complex Case Project Managers to join our growing Repairs directorate. As a Complex Case Project Manager you’ll lead on the delivery of disrepair and preventive disrepair cases and projects, ensuring our homes remain safe, well‑maintained and compliant. You will work closely with contractors, consultants and internal teams to resolve issues effectively and improve outcomes for residents. Leading a team of property professionals, you’ll combine strong technical expertise with clear communication and decisive project management. Your work will play a vital role in reducing disrepair risk, improving service quality and embedding learning across the repairs service. You’ll ensure repairs are delivered to a high standard, on time and with residents at the heart of every decision. There are two roles available; one will be within the Disrepair team managing works through to completion, and the other overseeing high‑risk repair case escalations.
How you'll do it:
- Lead, manage and support your team to deliver disrepair, complex and preventive disrepair projects efficiently and to a high standard.
- Ensure inspections, surveys and condition reports are completed accurately, with clear records and supporting evidence.
- Manage contractors, consultants and resources to deliver works on time, within target and in line with agreed specifications.
- Coordinate and resolve complex or high‑risk repair cases, reducing the likelihood of disrepair claims or adverse Ombudsman outcomes.
- Lead on resolution of legal disrepair cases whilst working across teams and engaging with a range of internal and external stakeholders.
- Monitor contractor performance, embedding quality control and service improvement through data, insight and feedback.
- Produce clear reports on trends, risks and performance to support informed decision making and continuous improvement.
The ideal candidate:
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Experience managing a high performing team within a repairs or property environment.
- Experience delivering complex, multidisciplinary projects.
- Experience within social housing.
- Experience formulating specifications, managing schedules of works and undertaking technical diagnosis.
- Proven experience managing contractors and external consultants.
- Good understanding of relevant legislation, statutory and regulatory requirements.
Desirable:
- Project management qualification such as PRINCE2 or equivalent.
- Experience managing repair, disrepair or legally sensitive projects.
- Relevant building or property management qualification.
- Recognised HND or technical qualification (e.g. Building Surveying or CIOB membership).
What's in it for you?
Once you join us, you will find plenty of opportunities to grow within our organisation. You will also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts – access to discounts at major retailers, gyms, restaurants, entertainment, and more.
- Interest‑free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
All about us:
Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
Legal and Equal Opportunity:
This post is exempted under the Rehabilitation of Offenders Act 1974 and appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic Check via Disclosure and Barring Service (DBS). We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer and commit to equal opportunity.
Location/Region: London, United Kingdom
Complex Case Project Manager - Repairs employer: Notting Hill Genesis
Notting Hill Genesis is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the heart of London. With a strong commitment to employee development, we offer extensive learning opportunities, flexible working arrangements, and a generous benefits package that includes enhanced parental leave and health cash plans. Join us to make a meaningful impact on the lives of Londoners while enjoying a collaborative culture that values your contributions and promotes professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Case Project Manager - Repairs
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Notting Hill Genesis, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Complex Case Project Manager - Repairs at Notting Hill Genesis.
We think you need these skills to ace Complex Case Project Manager - Repairs
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Notting Hill Genesis
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
