Notting Hill Genesis is expanding its dedicated complaints service to better resolve issues for residents. The Complaints Team Manager will lead a team of specialists to ensure fair, empathetic, and timely responses in line with regulatory requirements and the Housing Ombudsman’s code.
Hybrid working applies—at least two days per week in the office. The role may require study towards a professional qualification. Excellent opportunities for professional growth and impact on residents’ experience.
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Complaints Team Lead – Regulatory & Service Recovery employer: Notting Hill Genesis
Notting Hill Genesis is an excellent employer that prioritises the safety and well-being of its employees while fostering a collaborative work culture in the heart of London. With a strong commitment to professional development, employees have access to growth opportunities and training that enhance their skills in compliance and property management. The hybrid working model offers flexibility, allowing you to balance your professional and personal life effectively.
