Cleaning Contract Officer

Job Introduction
As a Cleaning Contracts Officer, you'll support the delivery of high-quality cleaning and estate services across our housing portfolio. You'll ensure that cleaning contracts, grounds maintenance, and associated services are delivered consistently, on time, and within agreed budgets, supporting a safe and welcoming environment for every resident.

The Cleaning Contracts Officer plays a key role in monitoring contractor performance, maintaining high service standards, and ensuring compliance with contract requirements and safety standards. Working across estates, housing services, and wider operational teams, the Cleaning Contracts Officer helps deliver value for money while improving services and resident satisfaction.

How you'll do it

• Monitor contractor performance across cleaning, waste management, and estate services, ensuring delivery meets agreed standards and contractual requirements.
• Carry out site inspections and audits, including health and safety checks, to ensure compliance and a consistently high-quality service.
• Manage contractor performance through data, reporting, and regular reviews to drive improvements and maintain service standards.
• Act as a key point of contact for residents and stakeholders, responding to queries and providing advice on cleaning and estate services.
• Support contract management activities, including re-tendering processes and ensuring contractors meet accreditation and compliance standards.
• Work collaboratively with internal teams and external partners to deliver value for money, continuous improvement, and a positive resident experience.
• Ensure services such as bulk waste removal and playground inspections meet legislative and organisational requirements.

Essential

• Knowledge of the relevant legislative framework for cleaning and associated works and a proven ability to manage risk and understand the impact for the wider business, ensuring that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation.
• Previous experience of contract management and driving performance.
• Detailed knowledge of health and safety requirements linked to the delivery of cleaning and manual services.
• Demonstrable experience in the cleaning or associated sector.
• Proven experience and ability to deliver excellent customer care and valuing diversity.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Generous pension scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance x 4 annual salary.

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

Selection Process

• Step 1: If you are interested, please send your application now! Closing date is 9 June.

Step 2: Successful candidates will be asked to do an assessment.
Step 3: Successful candidates will be invited to interview.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.