Notting Hill Genesis is recruiting a Complaints Reviewer to join our expanding Complaints Service in London. You will lead the review and resolution of stage 2 complaints, applying expert judgement to assess stage 1 investigations and ensuring outcomes are fair, evidence-based and compliant with regulatory standards.
In this role, you will draft clear responses, identify redress where needed, and work with operational teams to support coordinated resolution.
Stage 2 Complaints Reviewer – Fair Outcomes in City of London employer: Notting Hill Genesis
Notting Hill Genesis is an excellent employer that prioritises the safety and well-being of its employees while fostering a collaborative work culture in the heart of London. With a strong commitment to professional development, employees have access to growth opportunities and training that enhance their skills in compliance and property management. The hybrid working model offers flexibility, allowing you to balance your professional and personal life effectively.
