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For Companies At a Glance
- Tasks: Lead teams to enhance resident services and neighbourhood management.
- Company: Notting Hill Genesis is a leading housing association in London, dedicated to affordable housing.
- Benefits: Enjoy a collaborative culture, long-term investment, and the chance to make a real impact.
- Why this job: Shape meaningful services that improve lives across London while working with committed colleagues.
- Qualifications: Seeking an experienced executive with a background in housing or community services.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Notting Hill Genesis | London | Executive Appointment
Notting Hill Genesis (NHG) is one of London’s most established housing associations, providing more than 67,000 homes and supporting 130,000 residents across the capital. As a not-for-profit organisation, we are committed to delivering high-quality, affordable housing and vibrant communities.
We are now seeking a Chief Customer Officer to join our executive team and oversee our customer-facing directorate. Reporting to the Chief Executive, this is a key role, providing clear accountability for the delivery of excellent resident services and neighbourhood management across all tenures.
As Chief Customer Officer, you will:
- Support and guide high-performing teams across core operations, customer experience, estate management, repairs and income services
- Be responsible for the quality, safety and consistency of the resident experience
- Act as an advocate for customer-focused transformation, fostering a culture of service improvement and shared responsibility
- Contribute significantly to ensuring compliance with the Regulator of Social Housing’s consumer standards
- Represent the executive at Board level through the operations sub-committee
- Help deliver NHG’s strategic priorities through our Better Together plan
We are looking for:
- An experienced senior executive with a background in housing, community services or a related field
- A strong track record of delivering large-scale change and improving customer service outcomes
- A thorough understanding of housing operations and the wider social and political landscape
- Excellent people skills, with a values-driven, inclusive and collaborative approach
- The ability to use insight, data and technology to improve resident services
- A balanced approach to achieving value for money and long-term organisational sustainability
With long-term investment, committed colleagues and a clear direction for the future, this role offers the opportunity to shape services that make a meaningful difference across London.
For more information please reach out to Tom Neely on 07384 717939 or Eliot Jeffries on 07985 791149 at Neemar Search to arrange a private discussion.
Our Commitment to Inclusion
Notting Hill Genesis is committed to building a diverse, inclusive and values-led organisation. We welcome applications from people of all backgrounds, experiences and perspectives. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you.
By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.
Chief Customer Officer employer: Notting Hill Genesis
Contact Detail:
Notting Hill Genesis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Customer Officer
✨Tip Number 1
Familiarise yourself with Notting Hill Genesis and their mission. Understanding their commitment to affordable housing and community support will help you align your experience and values with theirs during discussions.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in customer service roles. Engaging with industry peers can provide insights into current challenges and trends that you can address in your conversations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led change initiatives in previous roles. Highlighting your ability to improve customer service outcomes will demonstrate your fit for the Chief Customer Officer position.
✨Tip Number 4
Showcase your understanding of data-driven decision-making. Be ready to explain how you've used insights and technology to enhance resident services, as this is a key aspect of the role at Notting Hill Genesis.
We think you need these skills to ace Chief Customer Officer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Chief Customer Officer position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in housing, community services, or related fields. Emphasise your track record of delivering large-scale change and improving customer service outcomes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the housing sector. Use specific examples from your past roles to demonstrate your ability to lead high-performing teams and drive service improvement.
Highlight Your Values: In your application, make sure to convey your commitment to inclusivity and collaboration. Discuss how you can contribute to Notting Hill Genesis's mission of delivering high-quality, affordable housing and vibrant communities.
How to prepare for a job interview at Notting Hill Genesis
✨Understand the Organisation's Mission
Before your interview, make sure you have a solid grasp of Notting Hill Genesis's mission and values. Familiarise yourself with their commitment to providing affordable housing and vibrant communities, as this will help you align your answers with their goals.
✨Showcase Your Change Management Experience
As a Chief Customer Officer, you'll need to demonstrate your ability to lead large-scale change. Prepare specific examples from your past roles where you've successfully implemented changes that improved customer service outcomes, highlighting the impact on residents.
✨Emphasise People Skills
This role requires excellent people skills. Be ready to discuss how you've fostered collaboration and inclusivity in your previous teams. Share anecdotes that illustrate your ability to build strong relationships and advocate for a customer-focused culture.
✨Prepare for Data-Driven Discussions
Given the importance of using insight, data, and technology in this role, be prepared to discuss how you've leveraged these tools in your previous positions. Bring examples of how data has informed your decisions and improved resident services.