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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and drive business performance.
- Company: Notting Hill Genesis is a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, staff discounts, and a health cash plan.
- Why this job: Make a real impact on residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in business improvement and leadership within the housing sector is essential.
- Other info: Diversity and inclusion are core values; we welcome applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
As our Business Improvement Manager, you will play a pivotal role in driving performance, innovation, and customer experience across our market rent portfolio. Leading a team focused on renewals and operational excellence, you’ll deliver strategies that maximise revenue, enhance resident retention, and improve compliance and service delivery.
Reporting to the senior leadership team, the Business Improvement Manager will be responsible for shaping business processes, leading data-driven projects, and supporting our continued ambition to be a leading name in the private rented sector. From analysing operational trends to embedding continuous improvement practices, this is a hands-on role where you will influence the resident journey, ensure legislative compliance, and make a tangible impact on business outcomes.
This is an ideal opportunity for a results-driven individual with strong experience in housing, customer service, project delivery, and team leadership. If you’re a strategic thinker with a passion for improving services and driving change, we want to hear from you.
How You’ll Do It
- Lead the Renewals Team, setting clear strategic direction for tenancy renewals and rent increases across 4,200+ homes.
- Identify and implement continuous business improvement initiatives that enhance performance, increase revenue, and improve customer outcomes.
- Ensure full compliance with industry legislation, statutory requirements, and health & safety standards.
- Oversee data quality, performance reporting, and audit processes to inform operational decisions and business planning.
- Deliver high-quality reports and presentations to senior stakeholders, translating insights into action.
- Champion a customer-first approach by embedding resident feedback into service improvements and driving engagement.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Proven experience in business improvement, project delivery, or operational leadership within the housing or private rented sector.
- Strong understanding of compliance, legislative requirements, and performance reporting.
- Excellent leadership and stakeholder management skills, with a track record of motivating teams to achieve results.
Desirable:
- Experience managing tenancy renewals or rent setting processes.
- Professional qualification in housing, business management, or a related field: TPI (Level 2) and/or Propertymark (Level 3).
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
All About Us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit:
Selection Process
- Step 1: If you are interested, please send your application now! Closing date is 11th July 2025.
- Step 2: Successful candidates will be asked to do an assessment.
- Step 3: Successful candidates will be invited to interview.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Business Improvement Manager employer: Notting Hill Genesis
Contact Detail:
Notting Hill Genesis Recruiting Team
jobs@nhg.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the housing sector, especially around compliance and customer service. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing and property management sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Notting Hill Genesis.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven business improvement in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your leadership and strategic thinking skills.
✨Tip Number 4
Research Notting Hill Genesis thoroughly, including their values and recent projects. Tailoring your conversation to align with their mission will show that you're genuinely interested in contributing to their goals as a Business Improvement Manager.
We think you need these skills to ace Business Improvement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business improvement, project delivery, and operational leadership. Use specific examples that demonstrate your ability to drive performance and enhance customer experience.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your passion for the role and how your skills align with the responsibilities of the Business Improvement Manager position. Mention your understanding of compliance and legislative requirements, as well as your leadership experience.
Showcase Data-Driven Achievements: In your application, include specific metrics or outcomes from previous roles that illustrate your success in improving processes or increasing revenue. This will help demonstrate your capability to lead data-driven projects.
Highlight Team Leadership Skills: Emphasise your experience in leading teams and motivating them to achieve results. Provide examples of how you have successfully managed teams in the past, particularly in the housing or private rented sector.
How to prepare for a job interview at Notting Hill Genesis
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Improvement Manager. Familiarise yourself with the key tasks such as leading a team, driving performance, and enhancing customer experience. This will help you articulate how your skills align with the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in business improvement, project delivery, or operational leadership. Use specific examples that demonstrate your ability to drive change and improve services, particularly in the housing or private rented sector.
✨Prepare for Data-Driven Questions
Since the role involves overseeing data quality and performance reporting, be ready to answer questions about how you've used data to inform decisions in past roles. Highlight any relevant projects where you successfully implemented data-driven strategies.
✨Emphasise Leadership Skills
As a Business Improvement Manager, strong leadership is crucial. Be prepared to discuss your approach to motivating teams and managing stakeholders. Share examples of how you've led teams to achieve results and fostered a customer-first culture.
