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- Tasks: Help residents access financial support and prevent homelessness through expert advice and advocacy.
- Company: Notting Hill Genesis is a leading not-for-profit housing association in London, providing affordable homes.
- Benefits: Enjoy flexible working, generous leave, discounts, health plans, and opportunities for professional growth.
- Other info: Applications close on 15 August 2025; early application is encouraged due to high interest.
- Why this job: Make a real impact in people's lives while working in a supportive and diverse environment.
- Qualifications: Experience in welfare benefits advice and strong negotiation skills are essential; training may be provided.
The predicted salary is between 35000 - 40000 £ per year.
As a Welfare Benefits Advisor, you’ll protect tenancies and transform lives by ensuring residents access vital financial support. Your expertise will directly sustain our mission to provide quality, affordable homes across London.Through early intervention and advocacy, you’ll empower vulnerable residents to maximise incomes and live well, embedding NHG’s commitment to thriving communities.
How you’ll do it
Deliver expert welfare benefits advice and tribunal representation, resolving complex cases to prevent homelessness and sustain tenancies.
Secure charitable grants and partner referrals, boosting residents’ financial resilience through tailored support.
Drive proactive referrals by training operational teams on benefits systems and legislative changes.
Juggle demanding caseloads with precision, meeting KPIs while adapting support to diverse needs.
Shape tenancy sustainment strategies using resident insights, and lead community take-up campaigns for new benefits.
Forge alliances with borough stakeholders and financial inclusion networks to amplify resident outcomes.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation .
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence .If not already qualified, there may be an expectation to study towards a professional qualification.
We’re seeking a Welfare Benefits Advisor who combines compassion with legislative expertise. You’ll brin
Experience delivering welfare benefits advice, including tribunal representation and current legislative knowledge.
Proven ability to support vulnerable adults/diverse communities with income maximisation tactics (e.g., grant applications).
Strong negotiation skills and expertise in social housing practices.
Track record managing complex caseloads while meeting deadlines.
Background in housing associations or advisory centres.
Knowledge of Universal Credit migration processes.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation.You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations .
- Health cash plan
- Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans – season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
We welcome applications from everyone.We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation .We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments .
Step 1: If you are interested, please send your application now! Closing date is 15 August 2025
Step 2: Successful candidates will be asked to interview and assessment
Please apply for this role online.If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via
Should a redeployee apply for this role, their application will be considered before any others.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
- Salary £41,150 to £45,723 per annum for 35 hours per week.
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Welfare Benefits Adviser employer: Notting Hill Genesis Group
Contact Detail:
Notting Hill Genesis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Benefits Adviser
✨Tip Number 1
Familiarise yourself with the latest welfare benefits legislation and Universal Credit migration processes. This knowledge will not only boost your confidence but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Network with professionals in the housing and welfare sectors. Attend relevant workshops or seminars to connect with potential colleagues and stakeholders, which can provide valuable insights and possibly lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with complex caseloads during the interview. Think of specific examples where you successfully managed multiple cases while meeting deadlines, as this will showcase your organisational skills.
✨Tip Number 4
Highlight any previous experience in training or mentoring others on welfare benefits systems. This will show your ability to drive proactive referrals and contribute to the overall mission of empowering vulnerable residents.
We think you need these skills to ace Welfare Benefits Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in welfare benefits advice, tribunal representation, and managing complex caseloads. Use specific examples that demonstrate your ability to support vulnerable communities and maximise incomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping residents access financial support. Mention your understanding of current legislation and how it relates to the role. Be sure to include your negotiation skills and any experience with Universal Credit migration processes.
Showcase Your Skills: Clearly outline your skills in delivering expert advice and training operational teams on benefits systems. Highlight any experience you have in securing charitable grants or working with borough stakeholders to enhance resident outcomes.
Proofread and Edit: Before submitting your application, take the time to proofread and edit your documents. Ensure there are no spelling or grammatical errors, and that your application is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Notting Hill Genesis Group
✨Show Your Compassion
As a Welfare Benefits Adviser, empathy is key. Be prepared to share examples of how you've supported vulnerable individuals in the past, demonstrating your ability to connect with residents and understand their unique challenges.
✨Demonstrate Legislative Knowledge
Familiarise yourself with current welfare benefits legislation, especially regarding Universal Credit. Be ready to discuss how you stay updated on changes and how this knowledge has helped you in previous roles.
✨Highlight Your Negotiation Skills
Prepare to discuss specific instances where you've successfully negotiated on behalf of clients. This could include securing grants or advocating for residents' rights, showcasing your ability to achieve positive outcomes.
✨Discuss Your Case Management Experience
Be ready to talk about how you manage complex caseloads effectively. Share strategies you use to prioritise tasks and meet KPIs, as well as how you adapt your support to meet diverse needs.