Notting Hill Genesis Group in London is seeking Complaints Reviewers to join our expanding Complaints Service. You will lead the review and resolution of stage 2 complaints, applying expert judgment to ensure stage 1 investigations were fair, evidence‑based, and compliant with regulatory standards.
You will draft clear, balanced letters, decide on remedies and redress, and work with operational teams to improve first-stage resolution.
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Stage 2 Complaints Reviewer (Housing) employer: Notting Hill Genesis Group
Notting Hill Genesis is an exceptional employer that prioritises collaboration and professional development, making it an ideal place for a Strategic Competence & Standards Leader. With a strong commitment to flexible hybrid working and progressive learning pathways, employees are empowered to grow their skills while contributing to meaningful compliance initiatives within a supportive team environment. Join us in shaping workforce competence and capability in a role that truly makes a difference.
Contact Details:
Notting Hill Genesis Group Recruitment Team
