At a Glance
- Tasks: Support and guide teams in delivering exceptional property management services.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, and discounts at major retailers.
- Other info: Opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference in residents' lives while advancing your career.
- Qualifications: Experience in property management and strong financial awareness required.
The predicted salary is between 46634 - 51815 £ per year.
Job Introduction
As a Senior Property Manager, you’ll use your extensive property management experience and specialist knowledge to support teams across your region. Acting as a subject matter expert, you’ll advise, coach, and guide Property Managers and wider teams to deliver exceptional services for residents. You’ll play a key role in resolving complex cases, strengthening operational performance, and driving improvements across some of our most challenging schemes.
What you’ll do
- Support Property Managers on complex leasehold and property management cases, ensuring effective and timely resolution.
- Provide guidance, coaching, and training to help colleagues develop their skills and confidence.
- Lead on high‐profile or intricate matters, engaging with internal and external stakeholders to achieve positive outcomes for residents.
- Work collaboratively with contract partners, Repairs, Assets, Places & Estates and other teams to deliver consistent, customer‐focused services.
- Ensure service charges are fair, reasonable, and well‐managed across schemes.
- Oversee complaints and escalations, tracking actions through to completion.
- Drive performance improvements by identifying issues, developing solutions, and supporting teams to achieve KPIs.
- Maintain oversight of repairs, ASB, safeguarding and compliance, ensuring teams follow NHG procedures.
- Lead departmental projects that support operational efficiency and enhance the resident experience.
- Provide regional management cover when required and contribute to recruitment, induction, and training of new starters.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Associate of The Property Institute (ATPI) or equivalent property management qualification
- Significant experience delivering property management services to residents, managing a large or complex property portfolio
- Strong financial awareness, with experience managing property‐related budgets.
- Confident engaging and collaborating with residents, internal teams, and external stakeholders.
- Ability to interpret leases, contracts and management agreements, and manage stakeholders in line with these.
Desirable:
- TPI Member (Level 4)
- Relevant management experience.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
Selection Process
Step 1: If you are interested, please send your application now!
Step 2: Successful candidates will be asked to interview and assessment.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Senior Property Manager employer: Notting Hill Genesis Group
Notting Hill Genesis is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee development and well-being. With generous benefits such as flexible working opportunities, a robust pension scheme, and access to extensive learning resources, employees are empowered to grow their careers while making a meaningful impact in the community by providing affordable housing in London. The organisation's commitment to diversity and inclusion further enhances its appeal, creating a workplace where everyone can thrive.
Contact Details:
Notting Hill Genesis Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend industry events or local meet-ups to chat with potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research common questions for Senior Property Managers and practice your responses. Think about your past experiences and how they relate to the role. Confidence is key, so get comfortable talking about your achievements.
✨Tip Number 3
Show off your expertise! During interviews, don’t just answer questions—share insights and solutions based on your experience. This will demonstrate your knowledge and make you stand out as a subject matter expert.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Senior Property Manager
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your extensive property management experience. We want to see how you've tackled complex cases and supported teams in the past, so don’t hold back!
Tailor Your Application:Make your application stand out by tailoring it to the Senior Property Manager role. Use the job description as a guide and sprinkle in relevant examples from your own experience that align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s necessary, and make sure your key points shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our organisation there.
How to prepare for a job interview at Notting Hill Genesis Group
✨Know Your Stuff
As a Senior Property Manager, you'll need to demonstrate your extensive property management experience. Brush up on your knowledge of leasehold and property management cases, as well as the specific challenges faced in the role. Be ready to share examples from your past that showcase your expertise.
✨Showcase Your Leadership Skills
You'll be guiding and coaching other Property Managers, so it's crucial to highlight your leadership experience. Prepare to discuss how you've successfully trained or mentored colleagues in the past, and be ready to provide specific examples of how you’ve resolved complex issues collaboratively.
✨Engage with Stakeholders
This role involves working closely with various stakeholders, so practice articulating how you engage and collaborate with both internal teams and external partners. Think of instances where you've navigated challenging conversations or negotiations to achieve positive outcomes for residents.
✨Demonstrate Financial Acumen
Since strong financial awareness is essential, be prepared to discuss your experience managing property-related budgets. Bring examples of how you've ensured service charges are fair and reasonable, and how you've driven performance improvements through effective financial management.
