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- Tasks: Enhance resident living experiences and manage site inspections in Greater London.
- Company: Not-for-profit housing organisation dedicated to community support.
- Benefits: Flexible working, generous leave, and personal development opportunities.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Strong customer service background with excellent communication and problem-solving skills.
- Other info: Support vulnerable individuals in a rewarding and dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A not-for-profit housing organisation is seeking a Housing Officer to enhance the living experience of residents in Greater London. This role involves being a primary contact for residents, managing site inspections, and addressing urgent matters, while also supporting vulnerable individuals.
Ideal candidates will have strong customer service backgrounds and skills in communication, problem-solving, and organization.
Benefits include flexible working, generous leave, and personal development opportunities.
Resident Experience & Housing Officer employer: Notting Hill Genesis Group
Contact Detail:
Notting Hill Genesis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience & Housing Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We want to show how our skills align with enhancing resident experiences!
✨Tip Number 3
Showcase our passion for supporting vulnerable individuals. Share personal stories or experiences that highlight our commitment to making a difference in the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Resident Experience & Housing Officer
Some tips for your application 🫡
Show Your Passion for Resident Experience: When writing your application, let us see your enthusiasm for enhancing the living experience of residents. Share any relevant experiences or stories that highlight your commitment to customer service and supporting vulnerable individuals.
Highlight Your Communication Skills: As a Housing Officer, strong communication is key. Make sure to showcase your ability to connect with people in your written application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! In your application, include specific instances where you’ve tackled challenges or resolved issues. This will show us that you have the problem-solving skills we’re looking for in this role.
Keep It Organised and Professional: A well-structured application speaks volumes about your organisational skills. Make sure your CV and cover letter are neatly formatted and free of errors. Remember, we want to see that you can manage your time and tasks effectively, just like you would in the role!
How to prepare for a job interview at Notting Hill Genesis Group
✨Know Your Stuff
Make sure you understand the role of a Resident Experience & Housing Officer. Familiarise yourself with the not-for-profit housing sector and the specific challenges faced by residents in Greater London. This will help you answer questions confidently and show your genuine interest in enhancing the living experience.
✨Showcase Your Customer Service Skills
Since strong customer service is key for this role, prepare examples from your past experiences where you've successfully resolved issues or supported individuals. Think about how you can demonstrate empathy and problem-solving skills, especially when dealing with vulnerable residents.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as urgent matters or site inspections. Practise your responses to these scenarios, focusing on your communication and organisational skills. This will help you articulate your thought process and approach during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This could be about the organisation's approach to resident engagement or how they support staff development. It shows you're engaged and genuinely interested in contributing to their mission.
