At a Glance
- Tasks: Lead a team managing complex disrepair cases and ensure top-notch service for residents.
- Company: Join a forward-thinking organisation dedicated to improving resident experiences.
- Benefits: Enjoy flexible working, generous leave, and a fantastic pension scheme.
- Other info: Access to extensive learning opportunities and career growth within the organisation.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: HND in a technical field and experience in managing high-performing teams.
The predicted salary is between 59576 - 68231 £ per year.
What you’ll do
As a Repairs Operation Lead, you’ll lead the delivery of complex disrepair cases, ensuring they are managed effectively, resolved in line with legislative requirements and deliver the best possible outcomes for residents.
You’ll oversee a team of property professionals, manage the end-to-end disrepair process, and maintain a strong focus on resident experience, safety and compliance.
This role combines technical expertise with leadership and customer service skills.
You’ll work closely with contractors, consultants and colleagues across the organisation to manage high‑risk cases, resolve escalations, build effective relationships and drive continuous improvement across NHG’s dedicated repairs service.
- Lead a team responsible for managing disrepair cases, ensuring high standards of performance, quality and customer service.
- Oversee property inspections, ensuring reports, condition records and supporting evidence are completed accurately.
- Manage contractors, consultants and resources to ensure disrepair projects are delivered on time, within budget and to the required standard.
- Monitor disrepair performance, trends and risks, using data and insight to identify improvements and support strategic decision‑making.
- Work collaboratively with operational, assets and places teams to reduce disrepair risk, share learning and improve service delivery.
- Support the management of escalated and high‑risk cases, ensuring residents remain informed and that appropriate actions are taken quickly.
- Contribute to budget forecasting, performance reporting and the development of effective monitoring and quality assurance processes.
- The ideal candidate
We believe great service starts with great people.
Essential: Recognised HND technical qualification (e. g., building surveying) or membership of CIOB; experience in managing a high‑performing team within repairs or disrepairs; experience managing contractors and strong stakeholder management; experience managing complex cases, escalations or service issues through to resolution; strong customer focus balancing resident needs with operational priorities; good understanding of relevant legislation, statutory requirements and regulatory obligations relating to repairs and disrepair; ability to interpret performance information, identify trends and drive improvements.
Desirable: relevant building management qualification; DEA/FRA assessor trained.
What’s in it for you?
Opportunities to grow within the organisation with access to a wide range of learning opportunities to achieve and maximise potential.
Benefits include: excellent annual leave allowance and flexible working opportunities (qualifying period may apply); generous pension scheme; enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply); employee assistance – free confidential advice and counselling services; health cash plan; staff discounts at retailers, gyms, restaurants, entertainment, days out, insurance, and more; interest‑free loans (season ticket, tenancy deposit, training); cycle to work scheme; life Assurance x 4 annual salary.
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Contact Details:
Notting Hill Genesis Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Operation Lead - Disrepair
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Notting Hill Genesis Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Operation Lead - Disrepair at Notting Hill Genesis Group.
We think you need these skills to ace Repairs Operation Lead - Disrepair
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Notting Hill Genesis Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
