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- Tasks: Coordinate and oversee repairs, ensuring high standards and quick resolutions for residents.
- Company: Join Notting Hill Genesis, a leading housing association dedicated to affordable homes.
- Benefits: Flexible working, generous leave, health cash plan, staff discounts, and professional development opportunities.
- Why this job: Make a real difference in people's lives by ensuring safe and reliable homes.
- Qualifications: Experience in repairs, customer service, and strong organisational skills required.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 24800 - 36000 £ per year.
We are committed to delivering high-quality repairs services that meet the needs of our residents and communities. To support this ambition, we are expanding our permanent Repairs Team with roles across a range of levels. This recruitment drive reflects our ongoing investment in service excellence, team development, and long-term stability.
As a Repairs Officer, you will be a key part of our Repairs directorate, making sure day-to-day repairs are coordinated effectively and completed to a high standard. You will use your problem-solving skills and customer-focused mindset to ensure residents only need to ask once—and if things go wrong, we fix them fast. Working closely with colleagues and contractors, you will help maintain safe homes, ensure compliance with regulations, and deliver a service that residents can rely on.
What you’ll do:
- Oversee and progress repairs within internal systems, ensuring timely completion and high standards.
- Use first-line diagnostic skills to support responsive repairs and escalate complex cases when needed.
- Monitor contractor performance, review quotes, and challenge variances to ensure value for money.
- Carry out quality checks on completed works before approving payment and assist with invoice processing.
- Respond to customer enquiries and complaints, keeping residents informed throughout the repair journey.
- Support audits, reporting, and performance monitoring to drive continuous improvement.
- Work collaboratively with regional teams and contractors to deliver a trusted, reliable repairs service.
The ideal candidate:
- Repairs experience in a similar role.
- Experience developing and managing administrative systems and processes.
- Highly organised with the ability to manage conflicting priorities in a busy environment.
- Background in customer service and performance monitoring against business targets.
- Good understanding of relevant legislation and regulatory requirements.
What’s in it for you?
Once you join us, you will find plenty of opportunities to grow within our organisation. You will also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
If you are interested, please send your application now! Successful candidates will be invited to interview and assessment. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Salary £28,911 to £40,536 per annum for 35 hours per week, depending on experience.
Repairs Officer employer: Notting Hill Genesis Group
Contact Detail:
Notting Hill Genesis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Officer
✨Tip Number 1
Get to know the company! Research NHG and its values, especially their commitment to high-quality repairs services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As a Repairs Officer, you'll need to demonstrate how you can handle repairs efficiently. Think of examples from your past experiences where you resolved issues quickly and effectively, and be ready to share them.
✨Tip Number 3
Show off your customer service skills! NHG values a customer-focused mindset, so prepare to discuss how you've gone above and beyond for customers in previous roles. Highlight your ability to keep residents informed and satisfied throughout the repair process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the NHG team. Don’t wait too long, as they might close the vacancy early if they get enough applications!
We think you need these skills to ace Repairs Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Repairs Officer role shine through. We want to see how much you care about delivering high-quality repairs services and making a difference in our residents' lives.
Tailor Your Experience: Make sure to highlight your relevant experience in repairs and customer service. We’re looking for candidates who can demonstrate their problem-solving skills and ability to manage conflicting priorities, so be specific about your past roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This will help us quickly see why you’d be a great fit for our team.
Apply Online: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, if you have any questions or need adjustments, just reach out to our hiring team.
How to prepare for a job interview at Notting Hill Genesis Group
✨Know Your Repairs Inside Out
Familiarise yourself with common repair issues and solutions relevant to the role. Being able to discuss specific examples of repairs you've managed or encountered will show your expertise and problem-solving skills.
✨Demonstrate Customer Focus
Prepare to share experiences where you’ve gone above and beyond for customers. Highlight how you’ve handled complaints or difficult situations, as this role requires a strong customer-focused mindset.
✨Understand the Regulations
Brush up on relevant legislation and regulatory requirements related to housing repairs. Showing that you’re knowledgeable about compliance will demonstrate your commitment to maintaining high standards.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage conflicting priorities in a busy environment. Use examples from past roles to illustrate your ability to oversee multiple repairs and ensure timely completion.
