At a Glance
- Tasks: Support residents in relocating to newly refurbished homes with a focus on quality and care.
- Company: Join a forward-thinking housing organisation dedicated to community improvement.
- Benefits: Enjoy flexible working, generous leave, and discounts at major retailers.
- Other info: Diverse workplace committed to equality and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong customer service and communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Renew Moves Officer, you’ll play a key role in delivering high‑quality homes through our Better Homes initiative. Working as part of the Renew Programme within the Housing Directorate, you’ll support the relocation of residents into newly refurbished properties, ensuring a smooth and positive experience throughout the process.
Responsibilities
- Lead on resident engagement, managing communication, home visits, and sign‑ups to support a seamless relocation process.
- Review resident information and develop tailored move plans that reflect individual needs while meeting programme objectives.
- Coordinate all aspects of the move process, including scheduling, logistics, and stakeholder involvement.
- Maintain accurate resident records and data, ensuring compliance with GDPR and organisational policies.
- Monitor progress against programme milestones, identifying risks and contributing to continuous improvement.
- Work collaboratively with internal teams and external partners, including contractors and support services, to ensure efficient and effective move delivery.
Qualifications
- Strong customer service skills.
- Excellent interpersonal and communication abilities.
- Ability to manage sensitive conversations with empathy and professionalism.
- Proficiency in using housing management systems and Microsoft Office tools.
- Collaborative mindset with the ability to work across teams and with external stakeholders.
- Problem‑solving and decision‑making skills under pressure.
- Basic criminal record check (CRB) issued by the Disclosure and Barring Service.
Benefits
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts at major retailers, gyms, restaurants, entertainment, days out, insurance, and more.
- Interest‑free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life assurance 4× annual salary.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion and a Disability Confident employer.
Renew Moves Officer employer: Notting Hill Genesis Group
As a Renew Moves Officer, you will be part of a dynamic team dedicated to enhancing the lives of residents through our Better Homes initiative. Our organisation prides itself on a supportive work culture that values employee growth, offering excellent benefits such as flexible working opportunities, generous leave allowances, and a comprehensive pension scheme. Located in a vibrant community, we are committed to diversity and inclusion, ensuring that every team member feels valued and empowered to make a meaningful impact.
Contact Details:
Notting Hill Genesis Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Renew Moves Officer
✨Tip Number 1
Get to know the company! Research the Better Homes initiative and understand how your role as a Renew Moves Officer fits into their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be managing sensitive conversations, it’s crucial to demonstrate empathy and professionalism. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and may even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are familiar with the process.
We think you need these skills to ace Renew Moves Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Renew Moves Officer role. We want to see how you can contribute to our Better Homes initiative!
Show Off Your Communication Skills:Since this role involves a lot of resident engagement, let your communication skills shine through in your written application. Use clear and concise language to demonstrate your ability to manage sensitive conversations with empathy.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in the past, especially in high-pressure situations. This will show us that you're ready for the dynamic nature of the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Notting Hill Genesis Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Renew Moves Officer. Familiarise yourself with the Better Homes initiative and think about how your skills align with resident engagement and relocation processes.
✨Showcase Your Communication Skills
Since this role involves managing sensitive conversations, prepare examples that demonstrate your excellent interpersonal and communication abilities. Think about times when you've successfully navigated difficult discussions or provided exceptional customer service.
✨Be Ready to Discuss Problem-Solving
Prepare to share specific instances where you've had to solve problems under pressure. Highlight your decision-making skills and how you collaborated with others to ensure a smooth process, as this will resonate well with the interviewers.
✨Understand GDPR and Compliance
Brush up on GDPR regulations and organisational policies related to resident data management. Being able to discuss how you would maintain accurate records and ensure compliance will show that you're serious about the role and its responsibilities.
