Leasehold Manager in London

As a Leasehold Manager, you’ll lead, manage and inspire a team of Property Managers to deliver high‐quality, resident‐focused leasehold services. You’ll make sure leaseholders feel heard, supported and confident that issues are owned and resolved from start to finish. Acting as an ambassador for leaseholders, you’ll drive positive change and continuous improvement across your portfolio. You’ll also be the go‐to subject matter expert on leasehold, property and service charge matters, guiding your team through complex cases and balancing resident needs with business priorities. Your leadership will be key to improving customer satisfaction, ensuring compliance and delivering excellent outcomes for leaseholders.

How you’ll do it

• Lead, motivate and support a team of Property Managers to deliver consistent, high‐quality leasehold services.
• Foster a culture of ownership, professionalism and continuous improvement, aligned to the Customer Strategy and KPIs.
• Act as a visible leader and advocate for leaseholders, ensuring concerns are addressed promptly and effectively.
• Oversee service charge setting and income collection within your portfolio, ensuring charges are fair, accurate and reasonable.
• Maintain oversight of repairs, ASB and safeguarding, ensuring leaseholders and homes are safe and teams follow agreed procedures.
• Use customer satisfaction data and performance insight to identify issues, implement improvements and embed learning.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Proven leadership experience delivering excellent services and achieving strong KPI outcomes.
• Experience managing a housing, leasehold or multi‐tenure team delivering services to residents.
• Successful staff development and performance management experience.
• Ability to read, understand and interpret leases, contracts and management agreements, and manage external stakeholders accordingly.
• Evidence of delivering service improvements in a customer‐focused environment.
• Strong financial and budget management skills.
• IRPM Level 4 (or equivalent property management qualification).

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Generous pension scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance x 4 annual salary.

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

Selection Process

• If you are interested, please send your application now.
• Successful candidates will be invited to interview and assessment.

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.