At a Glance
- Tasks: Lead a dynamic HR team and enhance onboarding experiences for new colleagues.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, and discounts at major retailers.
- Other info: Hybrid work model with opportunities for professional growth and development.
- Why this job: Make a real impact on employee experiences and drive HR excellence.
- Qualifications: Experience in HR leadership and a strong understanding of employment law.
The predicted salary is between 40000 - 50000 £ per year.
Our HR function is evolving into a confident, proactive partnership model. We work alongside leaders to deliver high quality, efficient and compliant HR services, supporting a positive, values‐led colleague and candidate experience across the organisation. The HR and Onboarding Manager plays a critical role in this. As a key leader within the HR service, you will shape how we deliver frontline HR support, onboarding and core people processes – ensuring consistency, quality and a strong focus on customer experience. You do not need housing sector experience to succeed. What matters most is your ability to coach and lead a high‐performing team, deliver service excellence and continuously improve how HR supports the organisation.
Responsibilities
- Lead a high‐performing HR and onboarding team delivering a responsive, professional service.
- Ensure clear, accurate and consistent HR advice and support to managers and colleagues.
- Build team confidence to resolve queries at the first point of contact and reduce escalation.
- Deliver a smooth, high‐quality onboarding experience that sets colleagues up for success.
- Drive continuous improvement through simplified processes, digital solutions and better ways of working.
- Use insight and data to identify trends, improve service delivery and support decision‐making.
How you'll do it
- Lead, coach and develop the HR and onboarding team, setting clear standards for quality and service.
- Deliver a first‐class onboarding experience in partnership with recruitment.
- Ensure compliance with key requirements, including right to work, DBS, visa sponsorship and other regulatory standards.
- Oversee delivery of first‐line HR advice and support, including low‐level casework and query resolution.
- Use data and insight to monitor performance and identify opportunities for improvement.
- Work collaboratively across HR and the wider organisation to align service delivery with business priorities.
Qualifications
- Experience of leading and developing a team within an HR service environment.
- Strong track record of delivering high‐quality HR advice and support across a broad range of HR activities.
- Proven ability to improve processes, driving efficiency, accuracy and service quality.
- Good knowledge of employment law and the ability to apply it in day‐to‐day HR practice and casework.
- Strong organisational skills, with the ability to manage competing priorities while maintaining quality and compliance.
- Excellent communication and relationship‐building skills with a wide range of stakeholders.
- Experience using data and insight to inform decisions and improve services.
- CIPD Level 5 qualification (or equivalent experience).
Hybrid arrangements – at least three days a week in our main office.
Benefits
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts – access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more.
- Interest‐free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life assurance equivalent to 4 times the annual salary.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to achieve equal representation at all levels. We are a Stonewall Diversity Champion and a Disability Confident employer.
HR and Onboarding Manager in London employer: Notting Hill Genesis Group
Notting Hill Genesis is an exceptional employer, offering a supportive and values-driven work culture that prioritises employee well-being and professional growth. With a generous benefits package including flexible working arrangements, enhanced family leave, and access to various discounts, employees are empowered to thrive both personally and professionally. As a leader in the housing sector, we provide meaningful opportunities to make a positive impact on the community while fostering a diverse and inclusive environment.
Contact Details:
Notting Hill Genesis Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HR and Onboarding Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Since this role is all about delivering a positive colleague experience, be ready to share how you can contribute to that vibe!
✨Tip Number 3
Show off your coaching skills! During interviews, highlight your experience in leading teams and improving processes. Use specific examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Notting Hill Genesis.
We think you need these skills to ace HR and Onboarding Manager in London
Some tips for your application 🫡
Show Your Passion for HR:When you're writing your application, let your enthusiasm for HR shine through! We want to see how you can bring that proactive partnership model to life and support a positive experience for both colleagues and candidates.
Tailor Your Experience:Make sure to highlight your relevant experience in leading HR teams and delivering high-quality support. We’re looking for specific examples of how you've improved processes or enhanced service delivery, so don’t hold back!
Be Data-Driven:Since we value insight and data, include any instances where you've used data to inform decisions or improve services. This will show us that you understand the importance of metrics in driving HR excellence.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our HR function!
How to prepare for a job interview at Notting Hill Genesis Group
✨Know Your HR Basics
Brush up on your knowledge of employment law and core HR practices. Be ready to discuss how you would apply this knowledge in real-world scenarios, especially in relation to onboarding and compliance.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing high-performing teams. Think about specific situations where you coached team members to resolve queries effectively or improved service delivery.
✨Emphasise Customer Experience
Since the role focuses on delivering a positive colleague and candidate experience, be prepared to share your strategies for ensuring a smooth onboarding process. Discuss how you would gather feedback and use it to enhance the experience.
✨Data-Driven Decision Making
Familiarise yourself with how to use data and insights to inform HR decisions. Be ready to talk about any past experiences where you identified trends or opportunities for improvement based on data analysis.
