Estate Operations Coordinator in London

As an Estate Operations Coordinator, you’ll play a key role in helping us deliver safe, clean and well-maintained estates for our residents. Working closely with the Estate Operations Manager, you’ll support the day-to-day management of communal areas, monitor service standards and ensure our estates provide a positive environment where residents can feel proud of where they live.

The Estate Operations Coordinator role combines estate management, contractor oversight, service improvement and customer service. You’ll work closely with residents, contractors and colleagues to identify issues, implement solutions and drive improvements that enhance the resident experience while delivering value for money.

How you’ll do it:

• Carry out regular estate inspections, identifying issues and ensuring appropriate remedial action is taken to maintain high standards.
• Support the delivery of a responsive and customer-focused estate management service across a range of estates.
• Monitor contractor performance and ensure service agreements and contractual obligations are delivered effectively.
• Work collaboratively with residents, colleagues and stakeholders to improve customer satisfaction and estate services.
• Support the management of estate repairs and maintenance activities, ensuring works are completed efficiently and to a high standard.
• Oversee the completion of Fire Risk Assessment actions and support compliance with health and safety requirements.
• Produce business and performance information to support decision-making and service improvement initiatives.
• Attend stakeholder, contractor and internal meetings, taking accurate notes and ensuring agreed actions are progressed.

The ideal candidate:

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Recent experience working within a team delivering large-scale estate management services.
• Experience analysing services and processes to improve customer satisfaction and performance.
• Experience working on multi-tenure estates.
• Good understanding of legislation, statutory requirements and regulatory obligations relating to estate and property management, including health and safety, service charges and leasehold management.
• Experience using business intelligence systems or databases to report on performance and service data.
• Experience supervising staff, facilities or office-based operations.
• Experience using Dwellant, Fixflo, Lobital or similar systems.
• Working knowledge of plumbing, fire alarm systems, facilities management and health and safety legislation.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Generous pension scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance x 4 annual salary.

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: Process.

Step 1: If you are interested, please send your application now!

Step 2: Successful candidates will be invited to interview and assessment. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS). NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.