At a Glance
- Tasks: Monitor cleaning contracts and ensure high-quality services for residents.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, and discounts at major retailers.
- Other info: Hybrid work model with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in contract management and a passion for customer care.
The predicted salary is between 35358 - 39287 £ per year.
As a Cleaning Contracts Officer, you’ll support the delivery of high‐quality cleaning and estate services across our housing portfolio. You’ll ensure that cleaning contracts, grounds maintenance, and associated services are delivered consistently, on time, and within agreed budgets, supporting a safe and welcoming environment for every resident.
The Cleaning Contracts Officer plays a key role in monitoring contractor performance, maintaining high service standards, and ensuring compliance with contract requirements and safety standards. Working across estates, housing services, and wider operational teams, the Cleaning Contracts Officer helps deliver value for money while improving services and resident satisfaction.
How you’ll do it:
- Monitor contractor performance across cleaning, waste management, and estate services, ensuring delivery meets agreed standards and contractual requirements.
- Carry out site inspections and audits, including health and safety checks, to ensure compliance and a consistently high‐quality service.
- Manage contractor performance through data, reporting, and regular reviews to drive improvements and maintain service standards.
- Act as a key point of contact for residents and stakeholders, responding to queries and providing advice on cleaning and estate services.
- Support contract management activities, including re‐tendering processes and ensuring contractors meet accreditation and compliance standards.
- Work collaboratively with internal teams and external partners to deliver value for money, continuous improvement, and a positive resident experience.
- Ensure services such as bulk waste removal and playground inspections meet legislative and organisational requirements.
The ideal candidate:
- Knowledge of the relevant legislative framework for cleaning and associated works and a proven ability to manage risk and understand the impact for the wider business, ensuring that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation.
- Previous experience of contract management and driving performance.
- Detailed knowledge of health and safety requirements linked to the delivery of cleaning and manual services.
- Demonstrable experience in the cleaning or associated sector.
- Proven experience and ability to deliver excellent customer care and valuing diversity.
Hybrid arrangements: at least two days a week in our estates and likely two days in an office working with others. Depending on work and interactions required, working from home may be possible one day a week.
What’s in it for you?
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit our website.
Process:
- Step 1: If you are interested, please send your application now! Closing date is 9 June.
- Step 2: Successful candidates will be asked to do an assessment.
- Step 3: Successful candidates will be invited to interview.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Cleaning Contract Officer in London employer: Notting Hill Genesis Group
Notting Hill Genesis is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With flexible working arrangements, generous benefits including a robust pension scheme, and a commitment to diversity and inclusion, employees can thrive in their roles while contributing to the vital mission of providing affordable homes for Londoners.
Contact Details:
Notting Hill Genesis Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Contract Officer in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Notting Hill Genesis. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Go through common interview questions related to contract management and cleaning services. Think about your past experiences and how they relate to the role. The more you practice, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples of how you've monitored contractor performance or improved service standards in previous roles. Use data and results to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you determine if the company is the right fit for you. Plus, it’s a great way to engage with your interviewers!
We think you need these skills to ace Cleaning Contract Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in contract management and cleaning services. We want to see how your skills align with the role of Cleaning Contracts Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Knowledge:Demonstrate your understanding of health and safety requirements and the legislative framework related to cleaning services. We’re looking for candidates who can manage risk effectively, so include examples that show you know your stuff!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application that gets straight to the heart of what makes you a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Notting Hill Genesis Group
✨Know Your Legislation
Familiarise yourself with the relevant legislative framework for cleaning and associated works. Be prepared to discuss how you ensure compliance with these regulations in your previous roles, as this will show your understanding of the importance of safety and standards.
✨Showcase Your Contract Management Skills
Prepare examples from your past experience where you've successfully managed contracts and driven performance improvements. Highlight specific metrics or outcomes that demonstrate your ability to maintain high service standards and deliver value for money.
✨Demonstrate Customer Care
Think of instances where you've provided excellent customer care, especially in challenging situations. Be ready to explain how you value diversity and ensure a positive experience for all residents, as this aligns with the organisation's commitment to inclusivity.
✨Engage with Stakeholders
Be prepared to discuss how you've worked collaboratively with internal teams and external partners. Share examples of how you've effectively communicated with stakeholders to resolve issues or improve services, as this role requires strong interpersonal skills.
