At a Glance
- Tasks: Lead internal communications during a transformative period, creating engaging narratives for colleagues.
- Company: Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Flexible working, generous leave, health cash plan, and staff discounts.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real impact by shaping communication strategies that drive organisational change.
- Qualifications: Proven experience in internal communications and strong stakeholder management skills.
As Internal and Transformation Communications Lead, you’ll shape how we communicate during a key period of change at Notting Hill Genesis. You will develop and deliver an inclusive, engaging internal communications programme that connects colleagues to our strategy, purpose, and transformation journey. You will translate complex business priorities and transformation initiatives into clear, compelling narratives that support performance improvement and help colleagues understand the “why” and “what next.” Your work will ensure communication is consistent, timely and impactful, reducing uncertainty and embedding new ways of working across the organisation. This senior, high‑impact role works closely with leadership across NHG, including advising the Executive Board, and leading a small internal communications and engagement team to deliver real organisational change.
How you’ll do it
- Develop and deliver a robust internal communications strategy aligned to NHG’s organisational priorities, values and transformation programme.
- Lead the creation of compelling narratives that help colleagues understand the context, purpose and impact of transformation.
- Oversee integrated, multi‑channel communications across digital platforms, intranet, email campaigns and live events, including town halls.
- Partner with senior leaders, including the CEO and Executive Board, to strengthen leadership communications and engagement.
- Collaborate across Corporate Affairs to ensure a consistent organisational narrative across internal and external audiences.
- Lead and develop a high‑performing internal communications and engagement team, driving innovation and continuous improvement.
- Equip leaders and managers with the tools, messaging and briefing materials needed to communicate change confidently and consistently.
- Use data and colleague insight to shape communications that are inclusive, accessible and relevant to a diverse and dispersed workforce.
- Drive initiatives that strengthen engagement, embed our values and support culture change across the organisation.
- Oversee internal engagement initiatives, including employee volunteering programmes and aligned communication approaches.
The ideal candidate
- Proven experience leading internal communications and engagement programmes that drive organisational change and cultural alignment.
- Strong experience of transformation and change communication, ideally within housing or a similarly complex environment.
- Excellent stakeholder management skills, including advising senior leaders and executive teams.
- Exceptional written, verbal and visual communication skills, with the ability to simplify complex messages into clear, engaging content.
- Experience embedding organisational values, brand and narrative through communication strategies.
- Strong understanding of employee engagement best practice and approaches.
- Experience working with distributed or frontline workforces with varied communication needs.
- Strong project management and planning skills, with the ability to manage multiple priorities and deadlines.
- Familiarity with digital communication platforms and awareness of emerging tools, including AI‑enabled communications.
What’s in it for you?
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services.
- Health cash plan.
- Staff discounts across major retailers, gyms, restaurants and more.
- Interest‑free loans (season ticket, tenancy deposit, training).
- Cycle to work scheme.
- Life Assurance x4 annual salary.
All about us
Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners. We are one of the largest housing associations in London, with more than 65,000 existing homes and a further 10,000 in development, supported by around 1,800 colleagues. We are committed to equality, diversity and inclusion, and we actively welcome applications from all backgrounds. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
Equal Opportunities
We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
Closing date
Closing date is 19 June.
Visa sponsorship
This role is currently eligible for potential sponsorship in line with our Eligibility to Work policy, under the Skilled Worker visa route (SOC Code 1133). This will depend on your current right to work situation and government rules.
Internal and transformation communications lead employer: Notting Hill Genesis Group
Notting Hill Genesis is an exceptional employer that prioritises employee well-being and professional growth, offering a generous benefits package including flexible working opportunities, a robust pension scheme, and comprehensive health support. Our inclusive work culture fosters collaboration and innovation, empowering you to lead impactful internal communications during a transformative period while working closely with senior leadership. Join us in making a meaningful difference in the lives of Londoners as we provide affordable housing solutions.
Contact Details:
Notting Hill Genesis Group Recruitment Team
