Notting Hill Genesis seeks an Interim Assistant Director of Complaints to lead its complaints service through a major improvement phase. You will drive strategic and operational leadership across complaints management, service recovery and assurance, ensuring learning translates into sustainable service improvements.
You will stabilise performance, ensure Housing Ombudsman Code compliance, and work with the Executive Team to embed learning across the organisation.
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Interim Assistant Director of Complaints & Improvement employer: Notting Hill Genesis Group
Notting Hill Genesis is an exceptional employer that prioritises collaboration and professional development, making it an ideal place for a Strategic Competence & Standards Leader. With a strong commitment to flexible hybrid working and progressive learning pathways, employees are empowered to grow their skills while contributing to meaningful compliance initiatives within a supportive team environment. Join us in shaping workforce competence and capability in a role that truly makes a difference.
Contact Details:
Notting Hill Genesis Group Recruitment Team
