Notting Hill Genesis is seeking a Complaints Team Manager to lead a team of Triage and Service Recovery Officers, Complaints Investigators, or Reviewers. You’ll drive fair, empathetic responses and ensure compliance with the Housing Ombudsman Code and NHG policies.
Hybrid working applies with at least two days in the office. You’ll coach staff, manage caseloads to regulatory timelines, and escalate complex cases while collaborating with operations for swift resolutions.
#J-18808-Ljbffr
Hybrid Complaints Team Leader – Service Recovery employer: Notting Hill Genesis Group
Notting Hill Genesis is an exceptional employer that prioritises collaboration and professional development, making it an ideal place for a Strategic Competence & Standards Leader. With a strong commitment to flexible hybrid working and progressive learning pathways, employees are empowered to grow their skills while contributing to meaningful compliance initiatives within a supportive team environment. Join us in shaping workforce competence and capability in a role that truly makes a difference.
Contact Details:
Notting Hill Genesis Group Recruitment Team
