At a Glance
- Tasks: Lead a dynamic HR team, ensuring top-notch onboarding and support for colleagues.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, and discounts at major retailers.
- Other info: Hybrid work model with excellent career development opportunities.
- Why this job: Make a real impact by shaping HR services and enhancing colleague experiences.
- Qualifications: Experience in HR leadership and a strong understanding of employment law required.
The predicted salary is between 40000 - 50000 £ per year.
Our HR function is evolving into a confident, proactive partnership model. We work alongside leaders to deliver high quality, efficient and compliant HR services, supporting a positive, values‑led colleague and candidate experience across the organisation. The HR and Onboarding Manager plays a critical role in this. As a key leader within the HR service, you will shape how we deliver frontline HR support, onboarding and core people processes – ensuring consistency, quality and a strong focus on customer experience. You do not need housing sector experience to succeed. What matters most is your ability to coach and lead a high‑performing team, deliver service excellence and continuously improve how HR supports the organisation.
Responsibilities
- Lead a high‑performing HR and onboarding team delivering a responsive, professional service.
- Ensure clear, accurate and consistent HR advice and support to managers and colleagues.
- Build team confidence to resolve queries at the first point of contact and reduce escalation.
- Deliver a smooth, high‑quality onboarding experience that sets colleagues up for success.
- Drive continuous improvement through simplified processes, digital solutions and better ways of working.
- Use insight and data to identify trends, improve service delivery and support decision‑making.
How you’ll do it
- Lead, coach and develop the HR and onboarding team, setting clear standards for quality and service.
- Deliver a first‑class onboarding experience in partnership with recruitment.
- Ensure compliance with key requirements, including right to work, DBS, visa sponsorship and other regulatory standards.
- Oversee delivery of first‑line HR advice and support, including low‑level casework and query resolution.
- Use data and insight to monitor performance and identify opportunities for improvement.
- Work collaboratively across HR and the wider organisation to align service delivery with business priorities.
Qualifications
- Experience of leading and developing a team within an HR service environment.
- Strong track record of delivering high‑quality HR advice and support across a broad range of HR activities.
- Proven ability to improve processes, driving efficiency, accuracy and service quality.
- Good knowledge of employment law and the ability to apply it in day‑to‑day HR practice and casework.
- Strong organisational skills, with the ability to manage competing priorities while maintaining quality and compliance.
- Excellent communication and relationship‑building skills with a wide range of stakeholders.
- Experience using data and insight to inform decisions and improve services.
- CIPD Level 5 qualification (or equivalent experience).
Hybrid arrangements – at least three days a week in our main office.
Benefits
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts – access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more.
- Interest‑free loans – season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life assurance equivalent to 4 times the annual salary.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to achieve equal representation at all levels. We are a Stonewall Diversity Champion and a Disability Confident employer.
HR and Onboarding Manager employer: Notting Hill Genesis Group
Notting Hill Genesis is an exceptional employer, offering a supportive and values-driven work culture that prioritises employee well-being and professional growth. With a generous benefits package including flexible working arrangements, enhanced family leave, and access to various discounts, employees are empowered to thrive both personally and professionally. As a leader in the housing sector, we provide meaningful opportunities to make a positive impact on the community while fostering a diverse and inclusive environment.
Contact Details:
Notting Hill Genesis Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HR and Onboarding Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Since we’re all about delivering a positive colleague experience, show how your values align with ours during the chat!
✨Tip Number 3
Practice your responses to common HR interview questions. Think about how you can demonstrate your ability to lead a high-performing team and deliver service excellence – that’s what we’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Notting Hill Genesis.
We think you need these skills to ace HR and Onboarding Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading HR teams and delivering high-quality support. We want to see how your skills align with our proactive partnership model!
Showcase Your Coaching Skills:Since the role involves coaching and developing a high-performing team, share specific examples of how you've successfully led teams in the past. We love to see real-life stories that demonstrate your leadership style!
Highlight Process Improvement Experience:We’re all about continuous improvement, so don’t forget to mention any initiatives you’ve led that simplified processes or enhanced service delivery. Use data and insights to back up your achievements!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Notting Hill Genesis Group
✨Know Your HR Stuff
Brush up on your knowledge of employment law and HR best practices. Be ready to discuss how you've applied this in past roles, especially in coaching teams and delivering high-quality HR advice.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing high-performing teams. Think about specific situations where you’ve improved team confidence or resolved queries effectively.
✨Emphasise Customer Experience
Since the role focuses on delivering a positive colleague and candidate experience, be prepared to share how you've previously enhanced onboarding processes or improved service delivery through customer feedback.
✨Data-Driven Decision Making
Familiarise yourself with how to use data and insights to inform HR decisions. Be ready to discuss any trends you've identified in previous roles and how you implemented changes based on that data.
