Contracts Officer

Job Introduction

As a Contracts Officer (M&E Compliance), you will play a key role in ensuring the safe and compliant delivery of electrical services across our housing portfolio. This includes overseeing electrical testing, including EICRs, emergency lighting and PAT testing, ensuring our residents’ homes and communal areas remain safe and compliant at all times.

The Contracts Officer will be responsible for managing contractors delivering electrical safety services, ensuring all works are completed to the required standards, within agreed timescales and in line with statutory and regulatory requirements. You will also support the delivery of reactive repairs, ensuring timely completion to maintain resident safety and satisfaction.

Working closely with contractors, residents and internal stakeholders, the Contracts Officer will ensure strong contract performance, driving compliance, value for money and high-quality service delivery across housing, building safety and compliance workstreams.

How you’ll do it

• Oversee contractors delivering electrical compliance services, ensuring work programmes such as EICRs, emergency lighting and PAT testing are completed effectively
• Monitor contractor performance, ensuring all activities meet statutory, regulatory and organisational standards
• Manage reactive repairs to ensure issues are resolved promptly, maintaining safety across properties and communal areas
• Conduct regular contract review meetings, analysing KPIs, addressing performance issues and holding contractors accountable
• Ensure contractors hold appropriate accreditations and that quality assurance processes are in place and effective
• Act as a key point of contact for residents, contractors and internal teams on all matters relating to electrical compliance contracts
• Use data, reporting and performance information to monitor compliance, track progress and support decision making
• Ensure services deliver value for money while remaining within budget and aligned to organisational expectations

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Experience of managing contractors and/or stakeholders within a compliance, housing or property environment
• Experience delivering services in a fast‐paced environment, managing multiple priorities and a varied workload
• Strong understanding of data management and performance monitoring, including experience producing reports to track contractor performance and compliance
• Advanced Excel skills, with the ability to analyse data, manage reporting and generate insight
• Ability to communicate effectively with a wide range of stakeholders, including residents and contractors

Desirable:

• Familiarity with property compliance requirements, particularly electrical safety (EICRs, emergency lighting, PAT testing)
• A recognised contract management qualification
• Understanding of public sector procurement processes

Hybrid arrangements – minimum three days in the office, 2 days working from home.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 31 May

Step 2: Successful candidates will be asked to do an assessment

Step 3: Successful candidates will be invited to interview

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.