Compliance Assistant

Notting Hill Genesis, one of London's largest housing associations, is seeking a Compliance Assistant to join our thriving Operations team. As an EMA Compliance Assistant, you’ll play an important role in helping us maintain safe, compliant homes across our externally managed portfolio. Working closely with External Managing Agents (EMAs), Property Managers and Housing Officers, you’ll support the management of essential property compliance activities, making sure key safety actions and documentation are completed accurately and on time.

Through your work, you’ll help ensure statutory requirements are met, compliance records are kept up to date, and residents can feel confident that their homes are safe and well managed. The EMA Compliance Assistant role is central to improving service reliability, strengthening customer trust and supporting high standards across our properties.

How you’ll do it

• Support the delivery of compliance requirements across properties managed by External Managing Agents.
• Monitor compliance status using internal systems, ensuring documentation such as gas safety certificates and water risk assessments is obtained, recorded and uploaded correctly.
• Track and follow up Fire Risk Assessment (FRA) actions, ensuring completion within required timescales.
• Work towards agreed compliance KPIs and performance measures, supporting continuous improvement.
• Carry out periodic site visits to check compliance with fire, health and safety requirements.
• Liaise regularly with EMAs by phone and email to resolve outstanding actions and respond to compliance‐related queries.
• Provide day‐to‐day compliance support to Property Managers and Housing Officers, adapting to service needs where required.

Hybrid working applies, with at least three days per week in the office, depending on service needs.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Experience providing customer‐focused support and communicating effectively with internal and external stakeholders.
• Strong organisational skills, with the ability to manage workload independently and prioritise tasks.
• Excellent attention to detail and a high level of accuracy in record‐keeping.
• Comfortable speaking with external partners by phone to follow up on compliance matters.
• Ability to problem‐solve and adapt to changing priorities in a fast‐paced environment.

Desirable:

• Property management background - Understanding of housing management, property compliance and safety.

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Generous pension scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance x 4 annual salary.

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit.

Selection Process

• Step 1: If you are interested, please send your application now!
• Step 2: Successful candidates will be invited to interview and assessment.

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.

Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS). NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.