At a Glance
- Tasks: Ensure high-quality cleaning services and monitor contractor performance across our housing portfolio.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, discounts, and a supportive work environment.
- Other info: Hybrid working model with opportunities for professional growth and learning.
- Why this job: Make a real difference in residents' lives while developing your career in a dynamic setting.
- Qualifications: Experience in contract management and a passion for excellent customer service.
The predicted salary is between 35358 - 39287 £ per year.
As a Cleaning Contracts Officer, you’ll support the delivery of high‐quality cleaning and estate services across our housing portfolio. You’ll ensure that cleaning contracts, grounds maintenance, and associated services are delivered consistently, on time, and within agreed budgets, supporting a safe and welcoming environment for every resident.
The Cleaning Contracts Officer plays a key role in monitoring contractor performance, maintaining high service standards, and ensuring compliance with contract requirements and safety standards. Working across estates, housing services, and wider operational teams, the Cleaning Contracts Officer helps deliver value for money while improving services and resident satisfaction.
How you’ll do it:
- Monitor contractor performance across cleaning, waste management, and estate services, ensuring delivery meets agreed standards and contractual requirements.
- Carry out site inspections and audits, including health and safety checks, to ensure compliance and a consistently high‐quality service.
- Manage contractor performance through data, reporting, and regular reviews to drive improvements and maintain service standards.
- Act as a key point of contact for residents and stakeholders, responding to queries and providing advice on cleaning and estate services.
- Support contract management activities, including re‐tendering processes and ensuring contractors meet accreditation and compliance standards.
- Work collaboratively with internal teams and external partners to deliver value for money, continuous improvement, and a positive resident experience.
- Ensure services such as bulk waste removal and playground inspections meet legislative and organisational requirements.
The ideal candidate:
- Knowledge of the relevant legislative framework for cleaning and associated works and a proven ability to manage risk and understand the impact for the wider business, ensuring that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation.
- Previous experience of contract management and driving performance.
- Detailed knowledge of health and safety requirements linked to the delivery of cleaning and manual services.
- Demonstrable experience in the cleaning or associated sector.
- Proven experience and ability to deliver excellent customer care and valuing diversity.
Hybrid arrangements: at least two days a week in our estates and likely two days in an office working with others. Depending on work and interactions required, working from home may be possible one day a week.
What’s in it for you?
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Generous pension scheme.
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
All about us: Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
Selection Process:
- If you are interested, please send your application now! Closing date is 9 June.
- Successful candidates will be asked to do an assessment.
- Successful candidates will be invited to interview.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Cleaning Contract Officer employer: Notting Hill Genesis Group
Notting Hill Genesis is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a generous benefits package including flexible working arrangements, a robust pension scheme, and access to various discounts, employees are empowered to thrive both personally and professionally while contributing to the vital mission of providing affordable homes for Londoners.
Contact Details:
Notting Hill Genesis Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Contract Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Notting Hill Genesis. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to contract management and cleaning services. Prepare your responses, focusing on your past experiences and how they relate to the role. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your soft skills! As a Cleaning Contracts Officer, communication is key. Be ready to share examples of how you've effectively communicated with residents or stakeholders in the past. This will highlight your ability to maintain high service standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Cleaning Contract Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in cleaning contract management and customer care. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Knowledge:Demonstrate your understanding of health and safety requirements and the legislative framework related to cleaning services. This will show us that you’re not just a good fit for the role, but also someone who can ensure compliance and high standards.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Notting Hill Genesis Group
✨Know Your Legislation
Familiarise yourself with the relevant legislative framework for cleaning and associated works. Be prepared to discuss how you ensure compliance with health and safety standards, as this will show your understanding of the role's requirements.
✨Showcase Your Experience
Highlight your previous experience in contract management and performance driving. Bring specific examples of how you've improved service delivery or managed contractor performance effectively in past roles.
✨Prepare for Site Inspections
Since site inspections and audits are a key part of the job, think about how you would approach these tasks. Be ready to discuss your methods for ensuring high-quality service and compliance during these inspections.
✨Engage with Stakeholders
Demonstrate your ability to act as a point of contact for residents and stakeholders. Prepare to share examples of how you've successfully handled queries or provided advice in previous roles, showcasing your customer care skills.
