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For Companies At a Glance
- Tasks: Support and guide teams in delivering exceptional property management services.
- Company: Join a leading not-for-profit housing association making a difference in London.
- Benefits: Flexible working, generous leave, health cash plan, and staff discounts.
- Why this job: Make a real impact on residents' lives while developing your career.
- Qualifications: Experience in property management and strong financial awareness required.
- Other info: Opportunities for growth and professional development in a diverse environment.
The predicted salary is between 45013 - 50014 ÂŁ per year.
Job Introduction
As a Senior Property Manager, you’ll use your extensive property management experience and specialist knowledge to support teams across your region. Acting as a subject matter expert, you’ll advise, coach, and guide Property Managers and wider teams to deliver exceptional services for residents. You’ll play a key role in resolving complex cases, strengthening operational performance, and driving improvements across some of our most challenging schemes.
What you’ll do
- Support Property Managers on complex leasehold and property management cases, ensuring effective and timely resolution.
- Provide guidance, coaching, and training to help colleagues develop their skills and confidence.
- Lead on high‑profile or intricate matters, engaging with internal and external stakeholders to achieve positive outcomes for residents.
- Work collaboratively with contract partners, Repairs, Assets, Places & Estates and other teams to deliver consistent, customer‑focused services.
- Ensure service charges are fair, reasonable, and well‑managed across schemes.
- Oversee complaints and escalations, tracking actions through to completion.
- Drive performance improvements by identifying issues, developing solutions, and supporting teams to achieve KPIs.
- Maintain oversight of repairs, ASB, safeguarding and compliance, ensuring teams follow NHG procedures.
- Lead departmental projects that support operational efficiency and enhance the resident experience.
- Provide regional management cover when required and contribute to recruitment, induction, and training of new starters.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Associate of The Property Institute (ATPI)
- Significant experience delivering property management services to residents, managing a large or complex property portfolio
- Strong financial awareness, with experience managing property‑related budgets.
- Confident engaging and collaborating with residents, internal teams, and external stakeholders.
- Ability to interpret leases, contracts and management agreements, and manage stakeholders in line with these.
Desirable:
- Relevant management experience.
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
Selection Process
- If you are interested, please send your application now!
- Successful candidates will be asked to interview and assessment.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
This role is not eligible for sponsorship.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Senior Property Manager in City of Westminster employer: Notting Hill Genesis Group
Contact Detail:
Notting Hill Genesis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your expertise in property management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Notting Hill Genesis.
We think you need these skills to ace Senior Property Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in property management. Use keywords from the job description to show that you understand what we’re looking for and how you fit the bill.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully managed complex cases or improved services. We love to see quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at Notting Hill Genesis Group
✨Know Your Stuff
Make sure you brush up on your property management knowledge, especially around leasehold and property management cases. Be ready to discuss your experience managing complex portfolios and how you've resolved tricky situations in the past.
✨Showcase Your Coaching Skills
Since this role involves guiding and training others, think of examples where you've successfully coached colleagues or improved team performance. Prepare to share specific instances that highlight your ability to develop others' skills.
✨Engage with Stakeholders
This job requires collaboration with various stakeholders. Be prepared to talk about your experience working with residents, internal teams, and external partners. Think of examples where your engagement led to positive outcomes.
✨Demonstrate Financial Acumen
As financial awareness is key for this role, be ready to discuss your experience managing budgets and ensuring service charges are fair. Bring examples of how you've handled financial challenges in property management.
