Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead change management for customer policy and procedures, ensuring smooth transitions and effective communication.
- Company: Notting Hill Genesis is a leading not-for-profit housing association dedicated to providing affordable homes in London.
- Benefits: Enjoy flexible working, generous leave, health cash plans, staff discounts, and professional development opportunities.
- Why this job: Make a real impact by transforming policies and enhancing customer experiences while growing your skills.
- Qualifications: Experience in project change management and excellent communication skills are essential; qualifications may be required.
- Other info: This is a 12-month fixed-term contract with a competitive salary and a commitment to diversity.
The predicted salary is between 45500 - 52000 £ per year.
At Notting Hill Genesis, we’re passionate about delivering positive change for our customers and communities. We’re looking for a Change Manager to join us for a 12 month contract to manage the people side of change within our customer policy and procedure programme. This is a fantastic opportunity to deliver meaningful transformation in partnership with our policy and operational teams. You’ll play a key role in upskilling our organisation on the policy and procedure change management process, ensuring that change is not only delivered, but truly embedded across NHG. By supporting colleagues and stakeholders through change, you’ll help us achieve better outcomes for our customers and drive continuous improvement. You’ll also lead on an exciting project, looking at changing the look and feel of policies, procedure and guidance documents to ensure that they are in an easily accessible customer friendly format for internal & external customers.
How you’ll do it
- Take responsibility for the change management activities in assigned policies and procedures by defining business change requirements, ensuring business change tools, processes and measures are implemented to support the changes.
- Assess the potential impact of change and collate any mitigating actions to manage and effectively transition the changes being delivered.
- Use change management methodologies and templates to aid the successful adoption of NHG customer facing policies and procedures, ensuring that they are recorded on the relevant platforms whilst using industry standards/tools as needed to facilitate continuous improvement.
- Adopt robust people change management methodology (ADKAR) to establish project activities against outcome timescales including reporting.
- Design and manage interventions to support colleagues impacted by change.
- Monitor business impact for assigned policies and procedures, as dictated by changes to legislation, flagging concerns to business leaders and creating practical solutions to address bottlenecks and resistance.
The ideal candidate
- Experience of delivering project/business change outcomes.
- Experience of managing change in a complex legislative context.
- Experience of effectively managing stakeholder relationships, with the ability to influence and negotiate and deliver results through others.
- Excellent communication skills with experience of presenting complex information in an easily comprehensible way and delivering high quality written reports and presentations.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
Step 1: If you are interested, please send your application now! Closing date is 7 June 2025.
Step 2: Candidates who are successful will be invited to attend an interview and complete an assessment. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk. Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Salary: £55,333 to £61,482 per annum for 35 hours per week.
Frequency: Annual
Job Reference: nhg/TP/653/1537
Contract Type: Fixed Term Contract Details 12 month fixed-term contract.
Change Manager (Policy) employer: Notting Hill Genesis Group
Contact Detail:
Notting Hill Genesis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager (Policy)
✨Tip Number 1
Familiarise yourself with change management methodologies, especially ADKAR, as this is crucial for the role. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to effective change management.
✨Tip Number 2
Network with professionals in the housing sector or those who have experience in managing change within complex legislative contexts. Engaging with these individuals can provide insights and potentially valuable connections that may assist you in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships in the past. Highlighting your ability to influence and negotiate effectively will be key in showcasing your fit for this role.
✨Tip Number 4
Research Notting Hill Genesis and their current policies and procedures. Understanding their mission and recent changes will allow you to tailor your discussions during the interview, showing that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Change Manager (Policy)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Change Manager position. Highlight key phrases and skills mentioned, as these will be crucial in tailoring your application.
Tailor Your CV: Customise your CV to reflect your experience in delivering project/business change outcomes and managing change in complex legislative contexts. Use specific examples that demonstrate your ability to influence and negotiate effectively.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences directly to the role. Emphasise your excellent communication skills and provide examples of how you've presented complex information clearly in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Notting Hill Genesis Group
✨Understand Change Management Methodologies
Familiarise yourself with change management methodologies, particularly ADKAR, as this role heavily relies on these frameworks. Be prepared to discuss how you have applied these methodologies in past experiences and how they can be beneficial in the context of Notting Hill Genesis.
✨Showcase Stakeholder Management Skills
Highlight your experience in managing stakeholder relationships effectively. Prepare examples that demonstrate your ability to influence and negotiate, as well as how you've delivered results through collaboration with others.
✨Communicate Clearly and Effectively
Since excellent communication skills are essential for this role, practice presenting complex information in a straightforward manner. Be ready to provide examples of how you've created high-quality reports and presentations that were well-received by your audience.
✨Demonstrate Your Passion for Positive Change
Convey your enthusiasm for delivering positive change within communities and organisations. Share specific instances where your efforts led to meaningful transformations, aligning your values with those of Notting Hill Genesis.
