Business Improvement Lead

What you’ll do

Are you passionate about making organisations work better, solving complex problems and turning insight into meaningful change? We’re looking for an experienced Business Improvement Lead to play a key role in shaping and delivering continuous improvement across Notting Hill Genesis. Working as part of our Business Improvement team and reporting to the Head of Business Improvement, you’ll partner with senior leaders and teams across NHG to understand how we work today, identify where we can improve and turn opportunities into practical solutions that deliver measurable benefits. You’ll use data, insight and recognised improvement methodologies to challenge established ways of working, simplify processes and help us improve operational performance, customer experience and value for money. This is an exciting opportunity for someone who enjoys getting beneath the surface of complex organisational challenges and bringing people together to design better, more effective ways of working. The role will support NHG’s wider transformation agenda and help embed a genuine culture of continuous improvement across the organisation.

How you’ll do it

• Partner with stakeholders across NHG to understand existing processes, identify inefficiencies and uncover opportunities for improvement.
• Use data and evidence to turn complex information into clear insights, recommendations and practical actions.
• Lead the development and implementation of improvement initiatives that enhance performance, productivity and organisational effectiveness.
• Apply structured continuous improvement methodologies, including approaches such as Lean and Six Sigma, to help teams solve problems and deliver sustainable change.
• Understand the impact of change on colleagues and customers and ensure improvement initiatives are implemented effectively.
• Facilitate workshops and collaborative sessions that bring together different perspectives and help teams identify innovative solutions.
• Develop compelling cases for change, helping senior leaders understand the benefits, costs, risks and expected outcomes of improvement opportunities.
• Monitor and evaluate improvement initiatives to ensure the expected benefits are being realised, adapting approaches where required.
• Work closely with Business Architects to identify opportunities within NHG’s Target Operating Model and determine where business improvement can add the greatest value.
• Coach change teams and colleagues in continuous improvement tools, techniques and best practice.
• Help develop and evolve improvement methods, templates and playbooks so that teams across NHG can deliver change consistently and effectively.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Degree-level education or equivalent.
• Significant experience – typically five years or more – shaping and delivering business improvement and continuous improvement programmes within a large, complex organisation.
• A proven track record of delivering measurable improvements and sustainable organisational change.
• Strong analytical capability, including assessing existing processes, interpreting data and converting insight into evidence-based recommendations.
• Experience in options analysis and benefits management, with the ability to balance value, cost, risk and time-to-benefit.
• Strong commercial awareness and the ability to understand the wider organisational impact of improvement decisions.
• Demonstrable experience securing senior leadership buy-in and accountability for business improvement initiatives.
• Excellent stakeholder management skills, with the credibility to work confidently with senior leaders while collaborating effectively across different teams and functions.
• Strong influencing, persuasion, relationship-building, planning and organisational skills.
• Excellent written and visual communication skills, including the ability to develop compelling cases for change and navigate resistance.
• Certification or equivalent training in a relevant discipline such as Lean, Six Sigma, Kaizen, Business Analysis (BCS/IIBA) or Change Management (such as ADKAR).
• Additional delivery-focused qualifications such as Agile or PRINCE2 would be advantageous.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Closing date is 24 August 2026.

Step 2: Successful candidates may be asked to do an assessment.

Step 3: Successful candidates will be invited to interview.

This role is currently eligible for potential sponsorship in line with our Eligibility to Work policy, under the Skilled Worker visa route (SOC Code 2431). This will depend on your current right to work situation and government rules, please discuss this with a member of the HR team before you apply for the role.

If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.