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- Tasks: Host virtual meetings and assist clients with online events in a dynamic environment.
- Company: Notified is a leading provider of webcasting and investor relations content distribution.
- Benefits: Enjoy hybrid work, health benefits, learning opportunities, and a vibrant team culture.
- Why this job: Join a passionate team that values storytelling and offers global collaboration.
- Qualifications: Fluent in English and Italian, with customer service experience and MS Office skills.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
WORKING HOURS: 8 am to 4.30 pm
HYBRID: 3 days in the office, central London
We are looking for our next Virtual Meeting Host in London! Are you passionate about delivering excellent client service? Do you speak Italian and English at the fluent level? If your answer is YES, we are looking for someone like you!
Notified is hiring a Virtual Meeting Host with Italian language to assist clients with hosting online events & testing sessions of the Investor Relations (IR) platform. In this role, you will work closely with our high-level clients to run events and assist them with any issues that arise, making sure their requests and concerns are addressed in a timely and accurate manner. As a Virtual Meeting Host, you will also document & understand client expectations regarding the event and communicate the requirements to appropriate internal teams.
Your Task Will Include:
- Support events - live, pre-records, dry runs, tests, and demos/or additional sessions as needed
- Ensure all events are delivered accurately within the established service level agreement
- Support our Investor Relations clients during events
- Keep up to date on all product function, trainings, and release dates
- Document and understand clients’ requirements while communicating to appropriate internal team members
- Establish and maintain a professional relationship with both clients and internal teams
- Provide guidance to new clients to help them understand internal processes and workflow
- Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
- Escalate to supervisor/management any situation outside your control that could adversely impact services
- Participate in weekly meetings with teams to review accounts and concerns
- Be flexible on certain date/times due to business needs
What You Will Bring…
- Fluency in English and Italian, both verbal & written
- Minimum one year experience providing customer service required, preferably in the conference industry
- Knowledge of MS Word, and Excel required
- A professional, clear, and concise telephone manner
- Excellent customer service skills and rapport building skills
- Solution based thinking and ability to resolve problems by clarifying issues, conducting research and testing, exploring solutions and answers and escalating unresolved issues
- Ability to apply product and service information to specific situations and requests, by clarifying desired information, researching, locating, and providing information
- Ability to follow guidelines and processes
Who is NOTIFIED?
We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations every year! Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfil their commitments. Join the Best In Class!
Why work for Notified?
- Global collaboration with team members in 17 countries
- Opportunities to innovate and grow!
- Comprehensive health benefits and wellness programs
- Quarterly recognition awards
- Curated learning libraries offering over 8,000 free courses supporting your business and technical acumen
- Flexibility to work from home on Mondays and Fridays
- Diversity is celebrated and supported inclusive Employee Resource Groups
- Amazing colleagues to learn from and enjoy company social outings and events!
What’s next?
Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process. If you are a possible fit, you will be invited to meet with a few key individuals in order to help you get a full understanding of the team and the position. Our goal is for you to get to know us as we get to know you! At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.
Please Note:
Subject to local legislation, and as applicable to the position to which you have applied, Notified may require your consent at the point of offer to complete certain background screening checks including (but not limited to) Legal right to work in the relevant country, reference checks, credit checks and criminal checks. Failure to complete these checks / meet the required criteria may result in offer withdrawal.
Virtual Meeting Host - Italian Speaker employer: Notified
Contact Detail:
Notified Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Virtual Meeting Host - Italian Speaker
✨Tip Number 1
Familiarise yourself with the Investor Relations (IR) platform and its functionalities. Understanding the tools you'll be using will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Practice your communication skills in both English and Italian. Since this role requires fluency in both languages, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the conference industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Virtual Meeting Host position.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've successfully handled customer service challenges in the past. This will show that you have the solution-based thinking that Notified values.
We think you need these skills to ace Virtual Meeting Host - Italian Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in the conference industry. Emphasise your fluency in both English and Italian, and include any relevant skills such as proficiency in MS Word and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your ability to handle online events. Mention specific examples of how you've successfully managed client expectations and resolved issues in previous roles.
Highlight Relevant Experience: In your application, focus on your experience with virtual meetings or events. Discuss any roles where you had to document client requirements and communicate effectively with internal teams.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your solution-based thinking. Describe situations where you clarified issues, conducted research, and escalated unresolved problems to ensure client satisfaction.
How to prepare for a job interview at Notified
✨Showcase Your Language Skills
Since fluency in both English and Italian is crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
With a minimum of one year in customer service required, make sure to share specific examples from your past roles that showcase your ability to handle client concerns effectively. Discuss how you resolved issues and maintained positive relationships with clients.
✨Familiarise Yourself with the Company
Research Notified and understand their services, especially in the context of investor relations and webcasting. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your responses to align with their values and mission.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle unexpected situations. Think of examples where you've had to think on your feet, clarify issues, and provide solutions, as these will be key in demonstrating your suitability for the role.
