Client Experience Manager - German & English speaker

Client Experience Manager

German & English speaker. London, Finsbury Market EC2A 2BN. Hybrid working schedule after 6‑month probation (Tuesday, Wednesday & Thursday in office; Monday & Friday remote).

Responsibilities

• Build and maintain strong, long‑term relationships with clients/users via proactive outreach.
• Advocate for client interests within the organization, ensuring their needs are considered and working with internal stakeholders (Product Management, Sales, Operations…) to address market‑specific requirements.
• Monitor client health, usage and satisfaction, making informed decisions and proactively addressing issues timely.
• Provide training for Public Relations self‑service platforms.
• Manage product migrations, including training on new workflows and enhancements.
• Develop and execute strategies to reduce churn, retain existing clients and drive Net Revenue Retention.
• Collaborate with Sales/Account Managers to identify expansion opportunities and highlight at‑risk situations.
• Participate in ad‑hoc projects aimed at improving client satisfaction, retention, growth, education and internal workflow.

Qualifications

• Excellent written and verbal communication skills in English and German.
• Minimum of 5 years’ experience in Customer Service, Account Management, Client Success or a similar role, with a proven record of success.
• Previous B2B experience and proven ability to build relationships with C‑level clients.
• Strong sense of ownership and responsibility.
• Excellent presentation and training skills.
• Strong interpersonal and communication skills.
• Excellent prioritization, organizational and time‑management skills, with a sense of urgency.
• Aptitude for quickly learning workflows and industry‑specific applications.
• Willingness to stay up to date with technology and product innovations.
• Background in Financial Communications or knowledge of Public Relations/Investor Relations workflows is beneficial.

Who is NOTIFIED?

Notified is the world’s leading provider of enterprise webcasting and investor relations content distribution. We empower brands and storytellers with personalized, caring service to reach global and targeted audiences, measure outcomes and fulfill commitments.

Why Work for Notified?

• Global collaboration with team members in 17 countries.
• Opportunities to innovate and grow.
• Comprehensive health benefits and wellness programs.
• Quarterly recognition awards.
• Curated learning libraries with over 8,000 free courses.
• Amazing colleagues and company social outings.

What’s Next?

Qualified candidates will be contacted by the in‑house recruitment team to begin the process. You will meet key stakeholders to understand the team and position. We look forward to getting to know you!

We are proud to be an equal‑opportunity employer and no part of this advertisement is intended to discriminate on any grounds.

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