IT Support Engineer* *Crickhowell | Full Time | Permanent* *£30,000 - £32,000PA + On Call Allowance* *Launch Your IT Career with One of Europe's Leading ATM Providers* Are you an experienced IT Support professional looking for your next challenge? At *NoteMachine*, we're proud to be one of the UK's leading ATM and cash services providers, operating a network of over 14,000 ATMs and processing more than £10 billion in cash transactions each year. Backed by *Brink's*, a global market leader operating in over 100 countries, we continue to invest heavily in technology, innovation, and our people. Due to continued growth, we're looking for an *IT Support Engineer* to join our established IT team at our Head Office in Crickhowell. This is a fantastic opportunity to develop your technical expertise, gain exposure to a broad technology stack, and build a long-term career within a successful and growing business. *As an IT Support Engineer, you will play a key role in delivering first-class IT support across the business. Supporting both office-based and remote users, you'll troubleshoot issues, manage devices, maintain IT systems, and help ensure our technology infrastructure runs efficiently and securely. Working alongside experienced IT professionals, you'll gain hands-on experience across Microsoft technologies, device management, telephony, virtualisation, hardware deployment, and business-critical systems. This role would suit someone with at least two years of IT support experience who is passionate about technology, enjoys solving problems, and is looking for genuine career progression opportunities. *Provide technical support for users across the business, resolving hardware and software issues. * Administer and support Microsoft 365 services including Exchange, Teams, and SharePoint. * Support and troubleshoot Windows 10 and Windows 11 operating systems. * Manage mobile devices, including procurement, deployment, allocation, and SIM management. * Create and maintain operating system images and software deployment packages. * Perform Active Directory administration, including user account management and permissions. * Maintain accurate IT documentation, procedures, and asset records. * Monitor and manage IT assets throughout their lifecycle. * Join the IT on-call rota to provide occasional out-of-hours support. *Minimum of 2 years' experience within an IT Support, Service Desk, or Desktop Support environment. * Strong working knowledge of Microsoft 365 and Windows 10/11. * Exposure to mobile device management and device deployment. * Hardware build, imaging, and software deployment experience. * Full commitment to delivering a high-quality support service. *Experience with Exchange Online, Teams, and SharePoint administration. * Understanding of ITIL principles and best practice support processes. *Competitive salary · Company pension scheme · Life assurance · Company sick pay scheme · Medicash healthcare and wellbeing programme · Ongoing professional development and training · Genuine career progression opportunities within NoteMachine and Brink's · Stable, permanent role within a successful and growing organisation · If you're an ambitious IT Support professional looking to develop your skills, work with modern technologies, and be part of a business that values growth and progression, we'd love to hear from you. *Apply today and take the next step in your IT career with NoteMachine.* Company pension * Free parking * Health & wellbeing programme * Life insurance * On-site parking * Sick pay * Work from home Ability to commute/relocate: * Crickhowell, Powys: reliably commute or plan to relocate before starting work (required) IT support: Work Location: Hybrid remote in Crickhowell
Senior Technical Support Engineer - Network in Crickhowell employer: NoteMachine
At NoteMachine, we pride ourselves on being a leading employer in the IT sector, offering a dynamic work environment in Crickhowell where innovation and employee growth are at the forefront. Our commitment to professional development, competitive benefits, and a supportive culture ensures that our IT Support Engineers not only thrive in their roles but also have ample opportunities for career progression within a stable and successful organisation. Join us to be part of a team that values your contributions and invests in your future.
