*4 on 4 off - Field Service Engineer *
*Location:* Field-Based
*Salary:* *£36,419* Starting + Up To *£1,000 Onboarding Bonus* + *Bonuses*
*Company:* NoteMachine (A BRINK's Company)
*Shifts:* 4 Days On / 4 Days Off | 09:00 – 20:30
*As a Field Engineer at NoteMachine – You will be a Key Player in the Future of Cash Access*
Join us at NoteMachine and take your engineering career to the next level — with real rewards, real opportunities, and be a part of Brink's, a global leader within the industry.
*Who Are We?*
We're *NoteMachine*, one of Europe's top ATM providers – moving over *£10 billion* in cash annually, with over *14, 000*, machines in our ATM network*, *covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.
We're part of the global *BRINK's* network – operating in *100+ countries* with 59,000+ employees – giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.
*The Opportunity*
As we continue to expand and build our national engineering base, the lookout for a *Field Service Engineer* who's hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you're a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.
*Standout Benefits & Perks*
- *£36,419 starting salary*
- *Up to £1,000 onboarding bonus* (dependent on experience and paid on passing probation)
- *Performance Bonus*
- Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines.
- *4-on / 4-off shift pattern* – providing you with consistency & work-life balance
- Full training and ongoing development
- *22 days holiday*, rising to *23 days *in the annual leave year after your first anniversary.
- *Medicash* private healthcare & wellness benefits
- Salary sacrifice *pension scheme* for higher take-home pay
- Life insurance – *4 x salary cover*
- Company Sickness Policy (CSP)
- *Group Income Protection *Scheme – subject to qualifying criteria
- Strong *career growth* opportunities in a growing business
*What You'll Do*
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development
- Conduct quality control checks to ensure that all repairs and replacements meet company standards
*What You'll Need*
- Field Service Engineering experience with electro-mechanical systems
- ATM experience is ideal but not essential
- A drive to deliver on your daily calls, and fix things right first time.
- A valid UK driving licence (max 6 active points)
- A methodical, problem-solving mindset
- Clear, confident communication & customer service skills
- Willingness to travel and work weekends/holidays on rotation
- No live or spent , IVAs, or bankruptcies in the last 10 years
*If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.*
Job Types: Full-time, Permanent
Pay: From £36,419.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
Application question(s):
- Please confirm which employments your ATM experience has come from?
- If you do not have ATM experience, please list the specific electro-mechanical systems you have diagnosed and repaired?
Experience:
- ATM: 2 years (required)
- Field Service Engineer : 2 years (required)
Work Location: On the road
Field Service Engineer in York employer: NoteMachine UK Ltd
As a part of the Brinks Family, NoteMachine offers a dynamic work environment where employees are valued and encouraged to grow within the finance sector. Located in the picturesque Crickhowell, our company promotes a flexible working culture that supports work-life balance while providing opportunities for professional development and career advancement. Join us to be part of a leading ATM business that not only values your contributions but also invests in your future.
