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- Tasks: Solve real-world tech challenges and maintain ATMs across the UK.
- Company: Join NoteMachine, a leading ATM provider in Europe.
- Benefits: Starting salary of £35,256 plus bonuses, company van, and private healthcare.
- Why this job: Be part of a global team making cash access smarter and more secure.
- Qualifications: Experience with electro-mechanical systems and strong customer service skills required.
- Other info: Enjoy a 4-on/4-off shift pattern for work-life balance and career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
4 on 4 off - Field Service Engineer
Location: Field-Based
Salary: £35,256 Starting + Up To £1,000 Onboarding Bonus + Bonuses
Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us at NoteMachine and take your engineering career to the next level — with real rewards, real opportunities, and be a part of Brink’s, a global leader within the industry.
We’re NoteMachine, one of Europe’s top ATM providers — moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.
As we continue to expand and build our national engineering base, we are looking for a Field Service Engineer who’s hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you’re experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solver, solution finder, a master on the tools and great with customers, this role could be the perfect fit.
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance Bonus – you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
- Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines
- 4-on / 4-off shift pattern – providing you with consistency & work-life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance – 4 x salary cover
- Company Sickness Policy (CSP)
- Strong career growth opportunities in a growing business
Responsibilities:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development
- Conduct quality control checks to ensure that all repairs and replacements meet company standards
Requirements:
- Field Service Engineering experience with electro-mechanical systems
- A valid UK driving licence (max 6 active points)
- Clear, confident communication & customer service skills
- Willingness to travel and work weekends/holidays on rotation
Job Types: Full-time, Permanent
- Company car
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
Field Service Engineer: 2 years (required)
Field Service Engineer (m/f/d) employer: NoteMachine UK Ltd
Contact Detail:
NoteMachine UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NoteMachine on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. We should also think about specific examples from our past experiences that showcase our problem-solving skills and customer service prowess.
✨Tip Number 3
Show off our technical skills! If we have experience with ATMs or electro-mechanical systems, let’s be ready to discuss that in detail. Maybe even bring along a portfolio of past projects or achievements to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the NoteMachine team.
We think you need these skills to ace Field Service Engineer (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with electro-mechanical systems and any relevant customer service skills. We want to see how your background fits with what we do at NoteMachine!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving skills and hands-on experience.
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical skills and any specific experience with ATMs or similar equipment. We love seeing candidates who are not just good with tools but also understand the tech behind them!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at NoteMachine UK Ltd
✨Know Your Tech
Brush up on your knowledge of ATMs and electro-mechanical systems. Be ready to discuss specific models like Triton, Wincor, and NCR, and share any relevant experiences you've had with them. This shows you're not just a candidate, but someone who understands the tech inside out.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in past roles. Think about situations where you resolved issues or went above and beyond for a client. This role requires great communication skills, so be ready to demonstrate your people-savvy side.
✨Show Your Problem-Solving Skills
Think of specific challenges you've faced in previous engineering roles and how you tackled them. Be prepared to walk through your thought process during the interview. Employers love candidates who can think on their feet and come up with effective solutions.
✨Understand the Company Culture
Research NoteMachine and its parent company Brink’s. Familiarise yourself with their values and mission. During the interview, express how your personal values align with theirs. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
