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- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a leading ATM provider in Europe.
- Benefits: Starting salary of £35,256 plus bonuses, company van, and healthcare perks.
- Why this job: Be part of a global team and tackle real-world tech challenges.
- Qualifications: Experience with electro-mechanical systems and strong problem-solving skills.
- Other info: Enjoy a 4-on/4-off shift pattern for work-life balance and career growth.
The predicted salary is between 35256 - 39256 £ per year.
4 on 4 off - Field Service Engineer
Location: Field-Based
Salary: £35,256 Starting + Up To £1,000 Onboarding Bonus + Bonuses
Company: NoteMachine (A BRINK’s Company)
Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us at NoteMachine and take your engineering career to the next level — with real rewards, real opportunities, and be a part of Brink’s, a global leader within the industry.
Who Are We?
We’re NoteMachine, one of Europe’s top ATM providers – moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access. We’re part of the global BRINK’s network – operating in 100+ countries with 59,000+ employees – giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.
The Opportunity
As we continue to expand and build our national engineering base, we are looking for a Field Service Engineer who’s hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solver, solution finder, a master on the tools and great with customers, this role could be the perfect fit.
Standout Benefits & Perks:
- £35,256 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance Bonus – you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
- Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines.
- 4-on / 4-off shift pattern – providing you with consistency & work-life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance – 4 x salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme – subject to qualifying criteria
- Strong career growth opportunities in a growing business
What You'll Do:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
What You’ll Need:
- Field Service Engineering experience with electro-mechanical systems.
- ATM experience is ideal but not essential.
- A drive to deliver on your daily calls, and fix things right first time.
- A valid UK driving licence (max 6 active points).
- A methodical, problem-solving mindset.
- Clear, confident communication & customer service skills.
- Willingness to travel and work weekends/holidays on rotation.
- No live or spent IVAs, or bankruptcies in the last 10 years.
If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.
Job Types: Full-time, Permanent
Pay: From £35,256.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
Experience:
- ATM: 2 years (required)
- Field Service Engineer: 2 years (required)
Work Location: On the road
Field Service Engineer employer: NoteMachine UK Ltd
Contact Detail:
NoteMachine UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend job fairs, workshops, or even local meetups. You never know who might have the inside scoop on a Field Service Engineer role at NoteMachine!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the role. Highlight your problem-solving skills and customer service experience – those are key for us!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After meeting someone or having an interview, drop them a quick message to thank them for their time. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at NoteMachine. Let’s get you on board!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in field service engineering and any work with electro-mechanical systems. We want to see how your skills align with what we do at NoteMachine!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about the Field Service Engineer role and how you can contribute to our team. Let us know what makes you a great fit for NoteMachine.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and find solutions, so don’t hold back on showcasing your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at NoteMachine UK Ltd
✨Know Your Tech
Brush up on your knowledge of ATMs and electro-mechanical systems. Be ready to discuss specific models like Triton, Wincor, and NCR, and share any relevant experiences you've had with them. This shows you're not just a candidate, but someone who understands the tools of the trade.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in past roles. Think about times when you resolved issues or went above and beyond for a client. This role requires great communication skills, so be ready to demonstrate your people-savvy side.
✨Problem-Solving Mindset
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would approach a technical issue with an ATM. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your logical thinking.
✨Show Your Drive
The company values a proactive attitude, so convey your enthusiasm for tackling challenges head-on. Share instances where you’ve taken initiative or improved processes in previous jobs. This will help you stand out as a candidate who’s ready to deliver results from day one.
