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For Companies At a Glance
- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a leading ATM provider in Europe.
- Benefits: Starting salary of £35,256 plus bonuses, company van, and health perks.
- Why this job: Be part of a global team making cash access smarter and more secure.
- Qualifications: Experience with electro-mechanical systems; ATM knowledge is a plus.
- Other info: Enjoy a 4-on/4-off shift pattern for great work-life balance.
Location: Field-Based
Salary: £35,256 Starting + Up To £1,000 Onboarding Bonus + Bonuses
Shifts: 4 Days On / 4 Days Off 09:00 - 20:30
As a Field Engineer at NoteMachine, you will be a key player in the future of cash access. Join us at NoteMachine and take your engineering career to the next level with real rewards and opportunities.
Who Are We?
We are NoteMachine, one of Europe’s top ATM providers, moving over £10 billion in cash annually, with over 14,000 machines in our ATM network covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.
The Opportunity
As we continue to expand and build our national engineering base, we are looking for a Field Service Engineer who is hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you’re experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solver, solution finder, and great with customers, this role could be the perfect fit.
Standout Benefits & Perks:
- £35,256 starting salary
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
- Performance Bonus - you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
- Company van, fuel, tools & fitted uniform provided - you can also use the van for personal use as long as you follow the HMRC guidelines.
- 4-on / 4-off shift pattern - providing you with consistency & work-life balance
- Full training and ongoing development
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
- Medicash private healthcare & wellness benefits
- Salary sacrifice pension scheme for higher take-home pay
- Life insurance - 4 x salary cover
- Company Sickness Policy (CSP)
- Group Income Protection Scheme - subject to qualifying criteria
- Strong career growth opportunities in a growing business
What You’ll Do:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
What You’ll Need:
- Field Service Engineering experience with electro-mechanical systems.
- ATM experience is ideal but not essential.
- A drive to deliver on your daily calls and fix things right first time.
- A valid UK driving licence (max 6 active points).
- A methodical, problem-solving mindset.
- Clear, confident communication & customer service skills.
- Willingness to travel and work weekends/holidays on rotation.
- No live or spent IVAs, or bankruptcies in the last 10 years.
If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.
Job Types: Full-time, Permanent
Pay: From £35,256.00 per year
Benefits: Company car, Company events, Company pension, Health & wellbeing programme, Life insurance
Experience: ATM: 2 years (required), Field Service Engineer: 2 years (required)
Work Location: On the road
Field Service Engineer in Carlisle employer: NoteMachine UK Ltd
Contact Detail:
NoteMachine UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Carlisle
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. Think about your past experiences and how they relate to the role at NoteMachine. We want to hear your stories!
✨Tip Number 3
Show off your problem-solving skills during the interview. Bring examples of how you've tackled technical challenges in the past. This is your chance to shine and demonstrate you're the right fit for the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining NoteMachine and being part of our exciting journey.
We think you need these skills to ace Field Service Engineer in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with electro-mechanical systems and any relevant skills that match what we’re looking for at NoteMachine.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your problem-solving mindset and customer service skills. Let us know why you’re excited about joining our team and how you can contribute.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of your past work with ATMs or similar technology. We want to see how your hands-on experience makes you a great fit for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at NoteMachine.
How to prepare for a job interview at NoteMachine UK Ltd
✨Know Your Tech
Brush up on your knowledge of ATMs and electro-mechanical systems. Familiarise yourself with the specific models mentioned in the job description, like Triton, Wincor, and NCR. Being able to discuss these machines confidently will show that you're serious about the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've tackled technical challenges or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you think on your feet.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to demonstrate your communication skills. Think of scenarios where you provided excellent service or turned a negative experience into a positive one. This will highlight your people-savvy nature.
✨Understand the Company Culture
Research NoteMachine and its parent company, Brink's. Understand their values and mission, and be prepared to discuss how you align with them. Showing that you’re not just looking for any job, but specifically want to be part of their team, can set you apart from other candidates.
