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- Tasks: Join our team as an ATM Service Engineer, providing top-notch technical support and troubleshooting.
- Company: Be part of a dedicated operations team focused on exceptional customer service and technical excellence.
- Benefits: Enjoy 21 days annual leave, a company vehicle, full uniform, and comprehensive job training.
- Why this job: This role offers hands-on experience with electronics and the chance to make a real impact for customers.
- Qualifications: Experience in Field Service Engineering and a valid UK driver's license are required.
- Other info: Flexible working hours with a 4 on 4 off schedule and opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you! Responsibilities · Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines. · Collaborate with customers to identify and resolve technical issues in a timely manner · Provide excellent customer service, ensuring that all customers are treated with respect and professionalism · Accurately document all service transactions and keep detailed records of any repairs or replacements performed · Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development · Conduct quality control checks to ensure that all repairs and replacements meet company standards Requirements · Experience Field Service Engineering background. experience on ATM’s would be desirable. · Valid UK driver’s license with no more than 6 active points at the time of hire. · Strong technical and problem-solving skills · Excellent customer service and communication skills · Ability to work well independently · Detail-oriented with strong organizational skills · Flexibility to work on weekends and holidays as needed · No live CCJs, IVAs, or bankruptcy declarations. Benefits · Annual leave entitlement of 21 days for 4 on 4 off – this increases with length of service. Full uniform provided. Full Tool Kit provided. Company vehicle provided (small to mid-sized panel van). · Comprehensive job training. · Life insurance scheme (x 3 annual salary). · Sickness insurance after 12 months of service. · Store discounts and cashback with top UK brands after 12 months of service. · Employee wellness programme, including 24hr confidential counselling and more. Working Hours: · 4on 4 off £35,256.00 per year Benefits: Company car Company events Company pension Health & wellbeing programme Life insurance Experience: Electrical: 2 years (required) ATM: 2 years (required) Licence/Certification: FULL, UK CLEAN DRIVING (required) Work Location: On the road
Field Services Engineer employer: NoteMachine UK Ltd - A Brink's Company
Contact Detail:
NoteMachine UK Ltd - A Brink's Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Make sure to highlight your technical skills and experience with ATMs during your conversations. If you have worked with Triton, Wincor, or NCR machines, be ready to discuss specific challenges you've faced and how you resolved them.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This will show us that you can maintain professionalism and respect under pressure.
✨Tip Number 3
Stay updated on the latest trends in the ATM industry. Being knowledgeable about new technologies and developments will not only impress us but also show your commitment to professional growth.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since this role requires weekend and holiday availability, showing that you're open to this will make you a more attractive candidate.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service engineering, especially any work related to ATMs. Emphasize your technical skills and problem-solving abilities that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for electronics and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the company's success.
Highlight Relevant Experience: In your application, clearly outline your previous roles and responsibilities that relate to the position. Include details about your experience with ATM machines and any relevant certifications or training you've completed.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at NoteMachine UK Ltd - A Brink's Company
✨Show Your Technical Skills
Be prepared to discuss your experience with ATMs and any relevant technical skills. Highlight specific instances where you successfully troubleshot issues or performed maintenance on machines like Triton, Wincor, or NCR.
✨Demonstrate Customer Service Excellence
Since the role emphasizes customer service, share examples of how you've provided exceptional support in previous positions. Emphasize your ability to communicate effectively and resolve customer issues promptly.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss challenging situations you've faced in the field and how you approached solving them. This will showcase your critical thinking and adaptability, which are crucial for a Field Services Engineer.
✨Be Ready for Practical Questions
Expect practical questions or scenarios related to ATM servicing. Brush up on common issues and solutions, and be ready to explain your thought process when diagnosing problems.
