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- Tasks: Join us as an ATM Service Engineer, providing top-notch technical support and troubleshooting.
- Company: Be part of a dedicated operations team focused on exceptional customer service.
- Benefits: Enjoy 21 days annual leave, a company vehicle, and comprehensive job training.
- Why this job: This role offers hands-on experience with electronics and a chance to make customers smile.
- Qualifications: You need 2 years in electrical work and ATM experience, plus a clean UK driving license.
- Other info: Flexible hours with a 4 on 4 off schedule and opportunities for professional development.
The predicted salary is between 21153 - 35000 £ per year.
We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!
Responsibilities
· Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
· Collaborate with customers to identify and resolve technical issues in a timely manner
· Provide excellent customer service, ensuring that all customers are treated with respect and professionalism
· Accurately document all service transactions and keep detailed records of any repairs or replacements performed
· Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development
· Conduct quality control checks to ensure that all repairs and replacements meet company standards
Requirements
· Experience Field Service Engineering background. experience on ATM's would be desirable.
· Valid UK driver's license with no more than 6 active points at the time of hire.
· Strong technical and problem-solving skills
· Excellent customer service and communication skills
· Ability to work well independently
· Detail-oriented with strong organizational skills
· Flexibility to work on weekends and holidays as needed
· No live CCJs, IVAs, or bankruptcy declarations.
Benefits
· Annual leave entitlement of 21 days for 4 on 4 off – this increases with length of service.
- Full uniform provided.
- Full Tool Kit provided.
- Company vehicle provided (small to mid-sized panel van).
· Comprehensive job training.
· Life insurance scheme (x 3 annual salary).
· Sickness insurance after 12 months of service.
· Store discounts and cashback with top UK brands after 12 months of service.
· Employee wellness programme, including 24hr confidential counselling and more.
Working Hours:
· 4on 4 off
£35,256.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
Experience:
- Electrical: 2 years (required)
- ATM: 2 years (required)
Licence/Certification:
- FULL, UK CLEAN DRIVING (required)
Work Location: On the road
Field Services Engineer employer: NoteMachine UK Ltd - A Brink's Company
Contact Detail:
NoteMachine UK Ltd - A Brink's Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Make sure to highlight your technical skills and experience with ATMs during any conversations or interviews. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Tip Number 2
Demonstrate your customer service skills by sharing examples of how you've successfully resolved customer issues in previous roles. This will show that you understand the importance of professionalism and respect in customer interactions.
✨Tip Number 3
Stay updated on the latest trends in the ATM industry and be ready to discuss them. This shows your commitment to ongoing professional development and your passion for the field.
✨Tip Number 4
Since this role requires flexibility, be open about your availability for weekends and holidays. Highlighting your willingness to adapt to the company's needs can set you apart from other candidates.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service engineering, especially with ATMs. Include specific examples of technical support and troubleshooting you've provided in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for electronics and problem-solving. Mention your commitment to customer service and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, emphasize your strong technical skills, communication abilities, and organizational skills. Make sure to mention your valid UK driver's license and any relevant certifications.
Show Enthusiasm for Learning: Express your willingness to stay updated with the latest product knowledge and industry trends. Mention any ongoing training or professional development you've pursued in the past.
How to prepare for a job interview at NoteMachine UK Ltd - A Brink's Company
✨Show Your Technical Skills
Be prepared to discuss your experience with ATMs and any relevant technical skills. Highlight specific examples of troubleshooting or repairs you've performed, especially on Triton, Wincor, or NCR machines.
✨Demonstrate Customer Service Excellence
Since the role emphasizes customer service, share instances where you went above and beyond for a customer. Emphasize your communication skills and how you handle difficult situations with professionalism.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss how you approach problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to resolve technical issues efficiently.
✨Discuss Your Flexibility and Independence
Mention your willingness to work weekends and holidays, as well as your ability to work independently. Provide examples of how you've successfully managed your time and responsibilities in previous roles.
