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- Tasks: Provide top-notch technical support for ATMs and solve customer issues.
- Company: Join NoteMachine UK Ltd, part of the Brink's family, in a friendly team.
- Benefits: Enjoy a full uniform, tool kit, company vehicle, and wellness programmes.
- Why this job: Kickstart your career with hands-on experience and great training opportunities.
- Qualifications: Field Service Engineering background preferred; strong problem-solving and communication skills required.
- Other info: Flexible 4 on 4 off schedule with increasing annual leave benefits.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!
Responsibilities:
- Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues in a timely manner.
- Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
Requirements:
- Experience Field Service Engineering background.
- Experience on ATMs would be desirable.
- Valid UK driver's license with no more than 6 active points at the time of hire.
- Strong technical and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work well independently.
- Detail-oriented with strong organizational skills.
- Flexibility to work on weekends and holidays as needed.
- No live CCJs, IVAs, or bankruptcy declarations.
Benefits:
- Full uniform provided.
- Full Tool Kit provided.
- Company vehicle provided (small to mid-sized panel van).
- Comprehensive job training.
- Life insurance scheme (x 3 annual salary).
- Sickness insurance after 12 months of service.
- Store discounts and cashback with top UK brands after 12 months of service.
- Employee wellness programme, including 24hr confidential counselling and more.
Working Hours: 4 on 4 off
Seniority level: Entry level
Employment type: Full-time
Job function: Transportation, Logistics, Supply Chain and Storage
Field Service Engineer - York employer: NoteMachine UK Ltd - A Brink's Company
Contact Detail:
NoteMachine UK Ltd - A Brink's Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - York
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your skills as a Field Service Engineer can shine through in real-life scenarios. Practice common interview questions with a mate to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your expertise and commitment to customer service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service engineering, especially with ATMs if you have it. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for electronics and problem-solving. Let us know why you’re excited about joining our team and how you can contribute to delivering top-notch service.
Show Off Your Soft Skills: While technical skills are crucial, we also value excellent communication and customer service skills. Make sure to mention any experiences where you’ve gone above and beyond for customers or worked well in a team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at NoteMachine UK Ltd!
How to prepare for a job interview at NoteMachine UK Ltd - A Brink's Company
✨Know Your ATMs
Make sure you brush up on your knowledge of the specific ATM models mentioned in the job description, like Triton, Wincor, and NCR. Being able to discuss their features and common issues will show that you're prepared and genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Problem-Solving Scenarios
Prepare for potential problem-solving questions by thinking through how you would approach common technical issues with ATMs. Practising your thought process out loud can help you articulate your troubleshooting skills clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
