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For Companies At a Glance
- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine UK Ltd, part of the Brink's family.
- Benefits: Enjoy a competitive salary, bonuses, and a company van for personal use.
- Why this job: Tackle real-world challenges and grow your skills in a supportive environment.
- Qualifications: Experience with electro-mechanical systems; ATM knowledge is a plus.
- Other info: 4-on/4-off shifts for a great work-life balance and strong career growth.
The predicted salary is between 29000 - 41000 £ per year.
Company: NoteMachine UK Ltd - A Brink's Company
Location: Hull - Field Based
Shift Pattern: 4 Days On / 4 Days Off (09:00 - 20:30)
Salary: £36,419 + Up to £1,000 Onboarding Bonus + Performance Bonus
Job Type: Full-time
The Opportunity
As we continue to expand and build our national engineering base, we’re looking for a Field Service Engineer who is hands‑on, people‑savvy, and ready to tackle real‑world technical challenges across our ATM network.
Benefits & Perks
- Up to £1,000 onboarding bonus (dependent on experience and paid after probation)
- Performance bonus – discretionary bonus based on calls and targets
- Company van, fuel, tools & fitted uniform provided (van available for personal use under HMRC guidelines)
- 4‑on/4‑off shift pattern – consistency & work‑life balance
- Full training and ongoing development
- 22 days holiday (23 days after first anniversary)
- Medicash private healthcare & wellness benefits
- Life insurance – 4× salary cover
- Group income protection and sickness policy
- Strong career growth opportunities
What You’ll Do
- Perform second‑line break‑fix and preventive maintenance on ATMs (Triton, Wincor, NCR)
- Collaborate with customers to identify and resolve technical issues, ensuring on‑time, full machine provision
- Provide excellent customer service and professionalism to all stakeholders
- Accurately document all service transactions and keep detailed repair/replacement records
- Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training
- Conduct quality control checks to ensure repairs meet company standards
Requirements
- Field Service Engineering experience with electro‑mechanical systems
- ATM experience is ideal but not essential
- Drive to deliver on daily calls and fix things right the first time
- Valid UK driving licence (max 6 active points)
- Methodical problem‑solving mindset
- Willingness to travel and work weekends/holidays on rotation
- No live or spent IVAs, or bankruptcies in the last 10 years
Apply Now
If this sounds exciting, apply today if you think you have what it takes to be part of our dedicated global team.
Field Service Engineer - Hull employer: NoteMachine UK Ltd - A Brink's Company
Contact Detail:
NoteMachine UK Ltd - A Brink's Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Hull
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your technical know-how! Bring examples of past projects or challenges you've tackled in the field. This will demonstrate your hands-on experience and ability to resolve issues effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Field Service Engineer - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with electro-mechanical systems and customer service skills. We want to see how you can tackle those real-world technical challenges!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your problem-solving skills and how you've delivered excellent customer service in the past.
Showcase Your Technical Skills: Don’t forget to mention any hands-on experience you have with ATMs or similar systems. If you’ve got any certifications or training, make sure to include those too. We love seeing candidates who are up-to-date with industry trends!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at NoteMachine UK Ltd - A Brink's Company
✨Know Your Tech
Brush up on your knowledge of electro-mechanical systems and ATMs. Familiarise yourself with brands like Triton, Wincor, and NCR. Being able to discuss specific technical challenges you've faced will show you're ready for the hands-on nature of the role.
✨Show Off Your People Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to troubleshoot or fix a problem under pressure. Be ready to explain your methodical approach to problem-solving, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s engineering practices, training opportunities, and team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
