FI Customer Success Manager in Crickhowell

Join to apply for the FI Customer Success Manager role at NoteMachine UK Ltd - A Brink\'s Company.

Position: Financial Institutions Customer Success Manager

Location: Head Office, Crickhowell

Start Date: ASAP

Contract Type: Full-Time

Hours: Monday - Friday, 40 hours per week

Key Responsibilities

• Act as the day-to-day contact for BAU (Business As Usual) support across multiple Financial Institution accounts.
• Manage relationships with key clients, ensuring timely resolution of queries and service excellence.
• Coordinate with internal teams to ensure SLA adherence and operational efficiency.
• Lead or support client service reviews and ensure timely, accurate MI reporting.
• Conduct internal estate analysis to identify process improvements and revenue opportunities.
• Champion the voice of the customer, advocating for client needs internally.

Qualifications

• Experience in customer-facing or operational roles.
• Strong communication and interpersonal skills.
• Excellent problem-solving and organisational abilities.
• A proactive mindset and the ability to work both independently and collaboratively.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service

Industries

Transportation, Logistics, Supply Chain and Storage